Nontobeko Chirungwa

• Led care team to enhance resident satisfaction and quality of life.
• Developed and implemented training programs for staff to improve service delivery.
• Streamlined operational processes, increasing efficiency in resident care services.
• Monitored regulatory compliance, ensuring adherence to state and federal standards.
• Fostered a culture of continuous improvement through regular staff feedback sessions.
• Implemented innovative solutions to address resident needs and enhance overall care experience.
• Enhanced patient care quality by implementing innovative strategies and initiatives.

Medication administration following the medication administration records

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Quickly and accurately counted drawers at start and end of each shift.
• Operated POS cash register and equipment to collect payments.