Summary
Overview
Work History
Education
Skills
Clubs And Organizations
Student Activities
Honors And Awards
Community Service
Languages
Timeline
Generic

Nonyea Mitchell

Augusta,GA

Summary

I am compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. I'm skilled in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. I'm highly organized and detail-oriented for accurately completing paperwork and documentation. I have great organization skills and am a dependable candidate. I'm successful at managing multiple priorities with a positive attitude and willing to take on added responsibilities to meet team goals. I have the ability to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

REMOTE HEALTH CARE PROVIDER

EXPRESS SCRIPTS
01.2023 - 05.2023
  • CUSTOMER SERVICE INQUIRIES FROM MEMBERS, PROVIDERS, PHYSICIANS AND INTERNAL AND EXTERNAL CLIENTS RELATED TO PHARMACY BENEFITS
  • HELP CLIENTS OR MEMBERS REFILL THEIR PRESCRIPTION AND PROVIDE THE CORRECT TURN AROUND TIME
  • GIVE INSIGHT ON DIFFERENT TYPES OF MEDICATIONS AND ANSWER QUESTIONS RELATED TO PHARMACY BENEFITS
  • ASSIST CLIENT AND MEMBER WITH WEB REGISTRATION AND ACCOUNT DETAILS
  • I WAS REQUIRED TO INFORM MEMBERS OR CLIENTS OF THEIR BALANCE ON DRUG COVERAGE WHILE NAVIGATING THROUGH MULTIPLE TABS SUCH AS DRUG COVERAGE OVERVIEW, BENEFITS, FLOOR LIMIT, ETC
  • IN THEIR ACCOUNT
  • I ALSO HELPED THE MEMBER AND CLIENT PROCESS NEW ORDERS OR EXISTING ORDERS WITH A NEW UPDATED CREDIT CARD.
  • Met with patients to discuss medical histories and current complaints.
  • Researched industry innovations and emerging treatments to improve care delivery.

DSP- Direct Support Professional

Res Care
10.2018 - 05.2020
  • For this job, I was to provide supervision and guidance for residents during skill building activities
  • I had to develop and implement individual treatment plans for residents
  • For each individual I had to assist with daily living activities, including preparing meals and assisting with personal hygiene as well as pass out medications at appointed times
  • I was required to keep up with house duties such as cleaning and laundry
  • Transportation was expected when needed
  • At the end of each shift, I had to document each resident's case notes on a daily basis and ensure an appropriate staff-to-client ratio at all times.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.

Inbound Customer Service Representative

CSG- Department Of Education
11.2016 - 09.2018
  • For this job, I was required to answer inbound calls
  • Resolve and research the status of student loans and loan applications required from the school
  • Provide knowledge on all the loan applications listed on the Federal Student Aid website
  • Assist with website login and technical issues
  • Obligated to provide outstanding customer service to students or parents while multitasking and negativing with numerous screens and computer systems under any circumstances
  • Redirected students to the correct department and also required to follow up on application statuses if needed.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Resolved complaints to satisfy customers and encourage future transactions.

Inbound Call Center Representative

Deluxe Corporation
11.2014 - 09.2016
  • For this job I was required to answer inbound calls
  • Resolve and research customer service complications for multiple rewards programs offered online
  • Provided knowledge on all programs as well as troubleshoot and provide assistance with website login and technical issues
  • Navigate through numerous screens while assisting customers with information online
  • Made outbound calls to customers if needed as well as assisted with purchases
  • Obligated to provide outstanding customer service to customers under any circumstances.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Built positive relationships with customers by providing exceptional customer service.

Crew Member

McDonald's
02.2013 - 04.2014
  • For this job I was required three main responsibilities: Customer service, Food preparation and Cleanliness
  • For customer service I provided customers with a quick and accurate service and also showed sensitivity to their individual needs
  • I produced orders to a consistently high standard for customers and also cleaned the equipment including my hands frequently.

Education

High School Diploma -

Kearney High School
12.2013

Lincoln High School
05.2012

Skills

  • Active listening
  • Leadership
  • Self-Motivated
  • Strong Work Ethic
  • Dedication
  • Entrepreneur
  • Multitasking
  • Express Scripts
  • Friendly, Positive Attitude
  • Time Management
  • Calm Under Pressure
  • Organizational Skills
  • Multitasking Abilities
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • MS Office

Clubs And Organizations

  • Woman Aspire, Inspiring and equipping women to reach their full potential., 02/01/15, Present
  • African American Culture Club, Gaining knowledge and expanding black excellence, Sophomore Year

Student Activities

  • Basketball, 08/01/10, 02/01/11
  • Track, 03/01/10, 05/01/12

Honors And Awards

Track Letter, 05/01/12

Community Service

YMCA, 08/01/13, 09/01/13

Languages

English
Full Professional

Timeline

REMOTE HEALTH CARE PROVIDER

EXPRESS SCRIPTS
01.2023 - 05.2023

DSP- Direct Support Professional

Res Care
10.2018 - 05.2020

Inbound Customer Service Representative

CSG- Department Of Education
11.2016 - 09.2018

Inbound Call Center Representative

Deluxe Corporation
11.2014 - 09.2016

Crew Member

McDonald's
02.2013 - 04.2014

High School Diploma -

Kearney High School

Lincoln High School
Nonyea Mitchell