Danna Flores Bueno
Pembroke Pines
Summary
Dynamic and detail-oriented professional with experience at Seminole Hard Rock Hotel & Casino, excelling in customer service and teamwork. Help in enhancing operational efficiency, and encourage positive relationships. Bilingual in English and Spanish, proficient at multitasking and organizing, while maintaining a focus on guest satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
F&B Intern
Seminole Hard Rock Hotel & Casino
Hollywood
02.2025 - Current
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Help with ordering inventory and supplies to ensure that materials are available when needed.
- Assist in organizing files and important paperwork.
- Worked with cross-functional teams to achieve goals.
- Maintained order and cleanliness of work areas to conform with health codes.
- Provided support to management team during peak business hours by helping out where needed.
Abiaka Hostess
Seminole Hard Rock Hotel & Casino
Hollywood
04.2023 - 02.2025
- Communicate clearly with guests, and have great attention to details
- Responsible for correctly processing checks, cash, and other payment methods
- Would answer the phone to schedule, confirm, and cancel reservations
- Would greet people with a positive attitude and guide them to their seats
- Be responsible to create a plan for the night to run smoothly
- Give a helping hand to those around me
- Pursue those who don't have reservations to dine at Abiaka
- Promoted to lead hostess and trainer
Sale Associates/ Part-time Manager
Michael's
Davie
11.2021 - 01.2023
- Started as a sales associate doing recovery, which is essentially keeping the aisles nice and neat.
- Go backs (Put any returns or misplaced items in their rightful location).
- Cashier (transactions, returns, deals with money).
- Customer Service (assist customers in finding products and giving advice on their crafty projects).
- Leverage leadership, and also help organize new hires' schedules, as well as mentor them.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
CAB Programming Scholarship
Student Life
Pembroke Pines
09.2020 - 05.2022
- I would help organize events at the campus.
- Help set up and clean up for the events.
- Interact with those on campus to participate in the event.
- Customer service—in a way, because there is a registration table at which we have to sign in students.
- Greet people with a joyful attitude.
Volunteer
Screaming Color
Doral
06.2019 - 08.2019
- Helped organized files
- Help clean around and help everything tidy
- Would give assistance to employees and the boss whenever needed
- Would run errands for the boss, such as go to the store and buy supplies
Education
Associate Arts Degree - Biology
Broward College
Pembroke Pines, FL07.2022
High School Diploma -
Cooper City High School
Cooper City, FL05.2020
Skills
- Fluent in English
- Fluent in Spanish
- Listening
- Communicating
- Interacting with new people
- Quick learner
- Attention to detail
- Teamwork
- Adaptability
- Multitasking and organization
Activities
- Hope Club, as a member
- Multicultural Club, as a member
- Habitat for Humanity, Secretary
Timeline
F&B Intern
Seminole Hard Rock Hotel & Casino
02.2025 - Current
Abiaka Hostess
Seminole Hard Rock Hotel & Casino
04.2023 - 02.2025
Sale Associates/ Part-time Manager
Michael's
11.2021 - 01.2023
CAB Programming Scholarship
Student Life
09.2020 - 05.2022
Volunteer
Screaming Color
06.2019 - 08.2019
Associate Arts Degree - Biology
Broward College
High School Diploma -
Cooper City High School
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