Nooneh Movsessian
Sunland,California
Summary
Developed strong leadership and client management skills in fast-paced salon environment. Excel in team coordination and customer satisfaction, seeking to transition into new role where these skills can be further utilized. Capable of driving operational efficiency and enhancing client experiences in diverse settings.
Overview
4
4
years of professional experience
Work History
Salon Manager
Jessicas Nail Clinic
01.2023 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Case Manager
TTEC Services
02.2024 - 09.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
CASE MANAGER
Maximus-LA Gain Office
02.2023 - 11.2023
- Consulted with supervisor concerning programs for individual families
- Submitted reports and review reports and problems with superior
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
EMPLOYMENT DEPT CUSTOMER SERVICE AGENT
Manpower - EDD agent
10.2021 - 01.2023
- Kept records of assigned cases and prepared required reports
- Answered applicants' questions about benefits and claim procedures
- Monitored payments of benefits throughout duration of claim
- Investigated claimants for possibility of fraud and abuse
RECEPTIONIST AND FRONT DESK WORKER
Legacy Partners Insurance & Financial Services
01.2021 - 10.2021
- Transmitted information and documents to customers via computer and mail
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events
- Handled frequent work process interruptions with flexibility and poise
Education
BACHELOR OF COMP - SCIENCE CANDIDATE
University of Phoenix
09-2025
Skills
- Team Supervision
- Management
Languages
Armenian
Full Professional
Persian
Full Professional
English
Full Professional
Timeline
Case Manager
TTEC Services
02.2024 - 09.2024
CASE MANAGER
Maximus-LA Gain Office
02.2023 - 11.2023
Salon Manager
Jessicas Nail Clinic
01.2023 - Current
EMPLOYMENT DEPT CUSTOMER SERVICE AGENT
Manpower - EDD agent
10.2021 - 01.2023
RECEPTIONIST AND FRONT DESK WORKER
Legacy Partners Insurance & Financial Services
01.2021 - 10.2021
BACHELOR OF COMP - SCIENCE CANDIDATE
University of Phoenix
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