Nyasia Burroughs
Summary
Highly systems-driven and detail-oriented professional with a Minor in Finance and a technical foundation in Management Information Systems (MIS). Expert in operations and compliance management, including standardizing documentation, executing audit protocols, and tracking large-scale regulatory completion across multiple departments. Proven ability to drive financial health and direct back-of-house client data management utilizing platforms like Workday and ServiceNow CRM. Seeking to leverage cross-functional expertise in an operations role focused on billing efficiency, budget support, and regulatory adherence.
Overview
7
7
years of professional experience
Work History
Client Services Associate
Nordstrom
04.2025 - Current
- Managed high-volume client service workflows for 50+ daily service requests by preparing accurate service documentation, updating customer account records, and supporting store-level operational processes that required precise data entry and adherence to compliance standards.
- Acted as a trusted point of contact for internal teams and clients, resolving complex service and billing-related inquiries by researching system data, verifying transaction details, and coordinating with multiple departments to ensure accurate resolution.
- Maintained strict adherence to company compliance policies by handling sensitive client and employee information with discretion, ensuring confidentiality, accuracy, and proper documentation across all interactions.
Operations Specialist
Tiffany & Co
08.2022 - 01.2025
- Led the implementation and adoption of operational systems, training 10+ employees on proper workflow, data entry standards, and compliance protocols, resulting in faster processing of client orders and accurate billing documentation.
- Oversaw accurate tracking and management of client and transaction data in ServiceNow CRM, ensuring confidentiality and precision to support billing, invoicing, and internal reporting processes.
- Collaborated with internal teams to resolve client account inquiries, reconcile discrepancies, and verify transaction details, maintaining compliance with company policies and financial best practices.
Operations Coordinator
VMG
04.2019 - 08.2022
- Oversaw the schedule and execution of all large-scale projects, effectively facilitating weekly stakeholder meetings to ensure cross-functional alignment. Maintained accountability and adherence to project timelines.
- Executed all critical administrative and regulatory compliance tasks for the residential community, maintaining acute attention to detail across all physical and digital records. Successfully standardized documentation and audit protocols, ensuring high data quality and accessibility for all essential reporting.
- Resolved complex client relationships and critical conflict situations for a community of 100+ units, strategically mitigating potential issues and ensuring rapid service delivery. Established proactive communication protocols that enhanced client satisfaction and sustained the business capacity.
Education
Bachelor of Science - Management Information Systems (MIS), Minor in Finance
University of Maryland Global Campus
Adelphi, Maryland05.2026
Associate of Arts - Business Administration And Management
University of Maryland Global Campus
Adelphi, Maryland12.2024
Skills
- Accounting
- Issue Resolution
- Performance Metrics Analysis
- Data Entry Proficiency
- Data Confidentiality
Timeline
Client Services Associate
Nordstrom
04.2025 - Current
Operations Specialist
Tiffany & Co
08.2022 - 01.2025
Operations Coordinator
VMG
04.2019 - 08.2022
Associate of Arts - Business Administration And Management
University of Maryland Global Campus
Bachelor of Science - Management Information Systems (MIS), Minor in Finance
University of Maryland Global Campus