Joshua Warshaw
Ridge,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Rep
Department Of The Treasury IRS
12.2019 - Current
- Answered constant flow of customer calls with minimal wait times.
- Examined claims forms and other records to determine if claims are valid
- Rejected work that did not meet established standards, and escalated performance issues to supervisors.
- Stays up-to-date with knowledge of procedures, IRM policies, and SERP alerts.
- Provided training material with instruction to employees, and identified training needs for a team of 20, during telework transition.
- Performed administrative duties in absence of the manager.
Store Manager
Spirit Halloween Super Store
09.2019 - 12.2019
- Managed inventory control of over 25,000 units, cash control, and store opening and closing procedures.
- Managed 7 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Efficiently distribute, balance, and monitor workloads.
- Built and maintained all animatronics and Halloween decor.
- Handle administrative tasks efficiently such as; scheduling system, write up and reviews, and digital permissions systems.
Consultant
Subspace Communications Group
08.2012 - 09.2019
- Managed administrative logistics for five venues of events planning, booking, and promotions.
- Trained and supervised event staff to complete tasks on time.
- Mixed and mastered vocal arrangements, music compositions, and optimized 4 albums.
- Recorded speech and music in digital formats.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Resolved simple complaints, reported on employee performance, progress, and disciplinary issues.
Education
Master of Arts - Communications Art
New York Institute of Technology
Old Westbury, NY01.2013
Bachelor of Arts - Arts Management
SUNY Purchase
Purchase, NY01.2012
Skills
- Advanced Troubleshooting
- Active Listening
- Claims Investigations
- Workload Management
- Customer Satisfaction
- Quality Assurance
- Team Meetings
- Adaptable and Flexible
Timeline
Customer Service Rep
Department Of The Treasury IRS
12.2019 - Current
Store Manager
Spirit Halloween Super Store
09.2019 - 12.2019
Consultant
Subspace Communications Group
08.2012 - 09.2019
Master of Arts - Communications Art
New York Institute of Technology
Bachelor of Arts - Arts Management
SUNY Purchase
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