Joshua Warshaw
Ridge,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Rep
Department Of The Treasury IRS
Brookhaven, NY
12.2019 - Current
- Answered constant flow of customer calls with minimal wait times.
- Examined claims forms and other records to determine if claims are valid
- Rejected work that did not meet established standards, and escalated performance issues to supervisors.
- Stays up-to-date with knowledge of procedures, IRM policies, and SERP alerts.
- Provided training material with instruction to employees, and identified training needs for a team of 20, during telework transition.
- Performed administrative duties in absence of the manager.
Store Manager
Spirit Halloween Super Store
Medford, NY
09.2019 - 12.2019
- Managed inventory control of over 25,000 units, cash control, and store opening and closing procedures.
- Managed 7 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Efficiently distribute, balance, and monitor workloads.
- Built and maintained all animatronics and Halloween decor.
- Handle administrative tasks efficiently such as; scheduling system, write up and reviews, and digital permissions systems.
Consultant
Subspace Communications Group
Park Slope, NY
08.2012 - 09.2019
- Managed administrative logistics for five venues of events planning, booking, and promotions.
- Trained and supervised event staff to complete tasks on time.
- Mixed and mastered vocal arrangements, music compositions, and optimized 4 albums.
- Recorded speech and music in digital formats.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Resolved simple complaints, reported on employee performance, progress, and disciplinary issues.
Education
Master of Arts - Communications Art
New York Institute of Technology
Old Westbury, NY01.2013
Bachelor of Arts - Arts Management
SUNY Purchase
Purchase, NY01.2012
Skills
- Advanced Troubleshooting
- Active Listening
- Claims Investigations
- Workload Management
- Customer Satisfaction
- Quality Assurance
- Team Meetings
- Adaptable and Flexible
Timeline
Customer Service Rep
Department Of The Treasury IRS
12.2019 - Current
Store Manager
Spirit Halloween Super Store
09.2019 - 12.2019
Consultant
Subspace Communications Group
08.2012 - 09.2019
Master of Arts - Communications Art
New York Institute of Technology
Bachelor of Arts - Arts Management
SUNY Purchase