Anthony Tustin
Philadelphia,PA
Summary
A self-motivated learner with a CompTIA A+ and Google IT Support Certification, looking to advance my role in the technology field. Experienced in managing day-to-day tech operations and implementing complex computer applications. Independent and reliable to install routers and workstations for 20 staff members. Available 24 hours a day for tech support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tech Support
FBE Cleaning
Philadelphia, PA
03.2022 - Current
- Provided prompt technical support to employees via phone, email, and in-person
- Diagnosed and resolved hardware, software, and network issues for end-users
- Uses Active Directory to manage users permissions and reset passwords
- Assisted in the setup and configuration of new devices and software applications
- Conducted user training sessions to enhance productivity and troubleshoot common issues.
Customer Host
Walmart
Willow Grove
01.2022 - 12.2023
- Greeted customers and served as the first point of contact for their questions
- Assisted customers in understanding the Walmart app to navigate the store
- Provided assistance with self-checkout and resolved any issues with the checkout process
- Handled customer inquiries and resolved complaints in a professional and efficient manner.
Education
High school or equivalent -
New Foundations Charter High School
01.2022
Skills
- Active Directory
- Hardware and Software Troubleshooting
- Customer Service
- Remote Access Tools
- Technical Support
Certification
- Comptia A+
- Google IT Support Certification
Timeline
Tech Support
FBE Cleaning
03.2022 - Current
Customer Host
Walmart
01.2022 - 12.2023
High school or equivalent -
New Foundations Charter High School