Overview
Work History
Education
Certification
Timeline
Generic

Joseph J Banks

Hampton

Overview

7
7
years of professional experience
1
1
Certification

Work History

USAA IT Analyst

HCLTech
08.2023 - Current
  • Tier 1- 3 IT Support
  • On-site and remote troubleshooting of Windows 10/11 and Mac devices
  • Utilization of Jamf to provide troubleshooting of Mac devices
  • Creation and maintaining of software/Hardware documentation and SOPs
  • Installation, maintenance, and deployment of catastrophe equipment and vehicles
  • Troubleshooting and licensing of Windows 10/11 virtual machines created through VMware
  • Support of onsite networking equipment
  • Installation of server and networking equipment
  • Network monitoring of various offices and work from home equipment
  • Maintenance and support of on-site smart vending solutions
  • Digital signage management
  • Systems Used: Active Directory, Office 365, Okta administration, Slack, ServiceNow, Zoom Workplace, Cisco Jabber, BOX, Citrix, VMSphere, Jamf, Scala Digital Signage

Information Technology Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
04.2023 - 08.2023
  • Tier 1- 2 IT Support
  • Installation, maintenance, deployment, and support of software
  • Software licensing agreements compliance
  • POS remote troubleshooting
  • Network monitoring of various offices and retail environments on an international scale.
  • Remote troubleshooting of Windows 7/10 devices
  • Handling of confidential/PII paperwork and information
  • Systems used: ServiceNow, Globalprotect, Skype for Business, Solarwinds, Office 365, Okta administration, Xymon, Cisco Finesse

Information Technology Specialist

Vitesco Technologies
08.2021 - 04.2023
  • Tier 1-3 IT Support
  • On-site and remote troubleshooting of Windows XP/7/10/11
  • Installation, maintenance, deployment, and support of hardware and software
  • Software licensing agreements compliance
  • Operating system (OS) Imaging
  • Device as a Service (DaaS) Deployment
  • Peripheral Setup & Troubleshooting
  • Utilization of Active Directory (AD)
  • Nontechnical Services: Project-level communication on operational impact with respect to business functions and associated stakeholders.
  • Updating business documentation of IT knowledge base and procedures.
  • Performing backup data retention of users in accordance with corporate policies.
  • Monitoring inventory, digital assets, and user accounts.
  • Liasoning with appropriate vendors to meet business IT needs.
  • Systems used: CATO VPN, Ivanti/ Landesk, Office 365, ServiceNow, McAfee EPO, Microsoft Teams, Microsoft Intune, Active Directory (AD)

Computer Science Apprentice & Teacher Assistant

New Horizons Regional Education Centers
08.2018 - 05.2019
  • Taught students college level fundamentals of computer science, software design, Java, and C++ programming.
  • Performed installation, modification, and troubleshooting of software.
  • Supported instructors and program administrators with curriculum development, attendance collection, and exam grading.

Education

Associate of Science - AS - Information Systems Technology

Thomas Nelson Community College
04.2024

Technical Degree - Computer Science

New Horizons Regional Education Centers

Certification

  • MTA Certifications in HTML5, Python, Java, and Software Development Fundamentals
  • DoD Secret Clearance Eligibility

Timeline

USAA IT Analyst

HCLTech
08.2023 - Current

Information Technology Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
04.2023 - 08.2023

Information Technology Specialist

Vitesco Technologies
08.2021 - 04.2023

Computer Science Apprentice & Teacher Assistant

New Horizons Regional Education Centers
08.2018 - 05.2019

Associate of Science - AS - Information Systems Technology

Thomas Nelson Community College

Technical Degree - Computer Science

New Horizons Regional Education Centers

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Joseph J Banks