Joseph J Banks
Hampton
Overview
7
7
years of professional experience
1
1
Certification
Work History
USAA IT Analyst
HCLTech
Chesapeake, Virginia, United States
08.2023 - Current
- Tier 1- 3 IT Support
- On-site and remote troubleshooting of Windows 10/11 and Mac devices
- Utilization of Jamf to provide troubleshooting of Mac devices
- Creation and maintaining of software/Hardware documentation and SOPs
- Installation, maintenance, and deployment of catastrophe equipment and vehicles
- Troubleshooting and licensing of Windows 10/11 virtual machines created through VMware
- Support of onsite networking equipment
- Installation of server and networking equipment
- Network monitoring of various offices and work from home equipment
- Maintenance and support of on-site smart vending solutions
- Digital signage management
- Systems Used: Active Directory, Office 365, Okta administration, Slack, ServiceNow, Zoom Workplace, Cisco Jabber, BOX, Citrix, VMSphere, Jamf, Scala Digital Signage
Information Technology Specialist
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
Virginia, United States
04.2023 - 08.2023
- Tier 1- 2 IT Support
- Installation, maintenance, deployment, and support of software
- Software licensing agreements compliance
- POS remote troubleshooting
- Network monitoring of various offices and retail environments on an international scale.
- Remote troubleshooting of Windows 7/10 devices
- Handling of confidential/PII paperwork and information
- Systems used: ServiceNow, Globalprotect, Skype for Business, Solarwinds, Office 365, Okta administration, Xymon, Cisco Finesse
Information Technology Specialist
Vitesco Technologies
08.2021 - 04.2023
- Tier 1-3 IT Support
- On-site and remote troubleshooting of Windows XP/7/10/11
- Installation, maintenance, deployment, and support of hardware and software
- Software licensing agreements compliance
- Operating system (OS) Imaging
- Device as a Service (DaaS) Deployment
- Peripheral Setup & Troubleshooting
- Utilization of Active Directory (AD)
- Nontechnical Services: Project-level communication on operational impact with respect to business functions and associated stakeholders.
- Updating business documentation of IT knowledge base and procedures.
- Performing backup data retention of users in accordance with corporate policies.
- Monitoring inventory, digital assets, and user accounts.
- Liasoning with appropriate vendors to meet business IT needs.
- Systems used: CATO VPN, Ivanti/ Landesk, Office 365, ServiceNow, McAfee EPO, Microsoft Teams, Microsoft Intune, Active Directory (AD)
Computer Science Apprentice & Teacher Assistant
New Horizons Regional Education Centers
Newport News, Virginia, United States
08.2018 - 05.2019
- Taught students college level fundamentals of computer science, software design, Java, and C++ programming.
- Performed installation, modification, and troubleshooting of software.
- Supported instructors and program administrators with curriculum development, attendance collection, and exam grading.
Education
Associate of Science - AS - Information Systems Technology
Thomas Nelson Community College
04.2024
Technical Degree - Computer Science
New Horizons Regional Education Centers
Certification
- MTA Certifications in HTML5, Python, Java, and Software Development Fundamentals
- DoD Secret Clearance Eligibility
Timeline
USAA IT Analyst
HCLTech
08.2023 - Current
Information Technology Specialist
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
04.2023 - 08.2023
Information Technology Specialist
Vitesco Technologies
08.2021 - 04.2023
Computer Science Apprentice & Teacher Assistant
New Horizons Regional Education Centers
08.2018 - 05.2019
Associate of Science - AS - Information Systems Technology
Thomas Nelson Community College
Technical Degree - Computer Science
New Horizons Regional Education Centers