DANIEL MOORE
Colorado Springs,CO
Summary
- IT Technician with over 6 years experience in troubleshooting and resolving cases that range from easy to incredibly challenging.
- I'm looking for a forward thinking company that will help me build my skills up and have career advancement opportunities.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
Netrix Global
10.2023 - Current
- My primary responsibility in this position is supporting users with issues related to Identity / Account management, hardware / software troubleshooting and support for over 30 applications the company uses.
- Helped update / create over 50 knowledge base articles used by IT support teams.
Cloud Engineer Technician 2
Tek Experts & Microsoft
10.2021 - 12.2022
- Assisted Microsoft paid support customers with issues in the Account / Identity Management verticals.
- Worked with IT / Cloud admins to resolve issues within their environments related to Azure Active Directory
- Provided solutions for issues with AAD, AD, ADFS, NPS/WAP servers, MFA, CAP and more.
Internet Repair / Offline Customer Tech 2
Spectrum
01.2019 - 09.2021
- During my time with Spectrum I held 2 different positions in different departments and was promoted within each role.
- As an internet repair tech it was my duty to answer inbound calls to troubleshoot internet connectivity issues, diagnose and resolve hardware issues with multiple brands of cable modems and routers.
- As an offline Customer Tech it was my duty to Resolve challenging issues via ticket based system (fixing accounts, resolving back-end technical issues, fixing stuck orders on customers account)
Education
A.A.S - Information Technology
Hillsborough Community College
CompTIA A+ - undefined
Microsoft AZ-720 - undefined
Skills
- Azure AD
- Active Directory
- Troubleshooting
- Incident management
- Office 365
- Service Now
- Account management
Timeline
Service Desk Analyst
Netrix Global
10.2023 - Current
Cloud Engineer Technician 2
Tek Experts & Microsoft
10.2021 - 12.2022
Internet Repair / Offline Customer Tech 2
Spectrum
01.2019 - 09.2021
CompTIA A+ - undefined
Microsoft AZ-720 - undefined
A.A.S - Information Technology
Hillsborough Community College
Similar Profiles
Kleofas Kyle Mag-asinKleofas Kyle Mag-asin
Service Desk Analyst at Netrix GlobalService Desk Analyst at Netrix Global
Abhilash Chandra PadhyAbhilash Chandra Padhy
Teachnical Architect at Netrix GlobalTeachnical Architect at Netrix Global
Tsvetomila TrifonovaTsvetomila Trifonova
Senior Project Manager at Netrix GlobalSenior Project Manager at Netrix Global
Natasha JenksNatasha Jenks
Patient Appointment Tech at Global Connections to EmploymentPatient Appointment Tech at Global Connections to Employment
Alexus CaruthAlexus Caruth
Shift Supervisor at StarbucksShift Supervisor at Starbucks