Joseph Roy
Mary Esther
Summary
Reliable end user device technician seeking full-time position to gain experience and new skills while providing excellent customer service. Proven history of stellar customer service as well as drive to expand my scope of responsibility. Skilled at troubleshooting, critical-thinking, self-learning, and supervisory tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Support Supervisor
U.S Air Force
09.2021 - Current
- Trained team members on organization policy and procedures
- Oversaw IT acquisition process, purchased over $300k worth of assets during tenure.
- Led IT asset management program. Kept accountability for over 400 assets worth $420k.
- Managed IT disposition process disposing of over $2M in equipment.
- Spearheaded organization IT refresh, replaced 150 assets with cutting-edge technology.
Communications Focal Point Technician
U.S Air Force
02.2021 - 09.2021
- Tracked technical compliance orders for installation. Ensured 100% compliance with higher headquarters guidance.
- Focal Point Technician for installation of over 20K personnel and 60 organizations. Acted as middle-man for all IT related incidents.
- Submitted over 8K tickets to proper back-shops ensuring quality IT support.
- Created 80 Active Directory accounts for Presidential support mission.
Client Systems Interface Technician
U.S Air Force
10.2019 - 02.2021
- Configured base VIP government issued cell-phones
- Configured installation IT equipment for remote work capabilities prior to COVID-19 shutdowns
- Setup and maintained Windows Deployment Server for base imaging functions.
- Managed accountability for 80 VIP owned cell-phones ensuring 100% accountability.
Client Systems Technician
U.S Air Force
03.2019 - 10.2019
- Assisted in the planning and execution of large-scale technology rollouts, contributing to seamless transitions for end users.
- Maintained compliance with federal and internal security standards.
- Configured specialized program software for various organizations.
- Helped author workcenter task list ensuring new members are trained accordingly.
Education
Bachelor of Science - Cybersecurity
University of Maryland - Global Campus
Aldephi, MD10.2025
Associate of Science - Information Technology
Community College of The Air Force
Montgomery, AL12.2023
Skills
- IT Asset Management
- IT Asset Acquisition
- Personal Wireless Communications Devices
- Active Directory
- ServiceNow Ticketing System
Certification
CompTIA Security+
Security Clearance
DoD Top Secret/SCI
Timeline
Client Support Supervisor
U.S Air Force
09.2021 - Current
Communications Focal Point Technician
U.S Air Force
02.2021 - 09.2021
Client Systems Interface Technician
U.S Air Force
10.2019 - 02.2021
Client Systems Technician
U.S Air Force
03.2019 - 10.2019
Bachelor of Science - Cybersecurity
University of Maryland - Global Campus
Associate of Science - Information Technology
Community College of The Air Force