Tayari Ramie
Avenel,New Jersey
Summary
Customer-focused and staff developing leader with a strong background in people-oriented roles, exceptional communication skills, and a proven ability to analyze and resolve problems. A seasoned dynamic restaurant professional with a proven track record at The Cheesecake Factory, winning team member of the year with a staff of 250+ people. There is an inevitable commitment to surpassing customer expectations, I bring a blend of active listening, empathy, and adaptability to navigate complex situations with patience and a positive attitude. Eager to transition into a leadership role within the customer service space, I possess expertise in fine dining etiquette, conflict resolution, time management, wine/liquor details and team collaboration. My goal is to not only enhance the overall customer experience but also inspire and guide a team towards excellence. Committed to fostering a positive and collaborative work environment, I aim to contribute strategic thinking and interpersonal skills to empower and develop team members. My diverse skill set and passion for customer satisfaction position me as an ideal candidate for a customer service role with a focus on hospitality development, company growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server (Shift Lead/Designated Trainer)
The Cheesecake Factory
Edison, NJ
10.2020 - 03.2025
- Provide exceptional customer service by taking orders, making menu recommendations, and ensuring a positive dining experience
- Accessible and approachable for any new onboarding staff questions about the food or company policies
- Demonstrate product knowledge by explaining ingredients, preparation methods down to the frying oil contents, and off-menu chef specials to customers
- Train and certify new servers/staff on 300+ menu items, common allergy protocols, steps of service, company standards, and customer interaction best practices
- Effectively handle customer inquiries, concerns, and complaints, ensuring swift resolution and high customer satisfaction
- Collaborate with kitchen staff to ensure timely and accurate order delivery, maintaining a smooth and efficient workflow
- Upsell dessert items and promote special promotions, contributing to a 20% increase in overall sales and check averages.
- Consistently achieve and exceed sales targets through personalized customer engagement and suggestive selling techniques
- Participate in team meetings to discuss customer feedback, service improvements, and upcoming promotions
- Uphold strict hygiene and sanitation standards, contributing to a clean and safe dining environment.
- Monitored dining room for cleanliness and proper set-up at all times.
Restaurant Manager
Don Giovani
Old Bridge, NJ
10.2018 - 11.2021
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Developed and implemented efficient order control procedures, maintaining compliance with company standards
- Promoted excellent service, addressed customer complaints tactfully and professionally, consistently ensuring high customer satisfaction
- Maintained quality control for timely delivery of food items, ensuring adherence to company policies and legal guidelines
- Trained and mentored new team members in delivery procedures and customer service standards
- Implemented a customer feedback system, resulting in a 20% increase in positive customer reviews.
Server
Dennys Restaurant
Colonia, NJ
06.2014 - 07.2018
- Prepared restaurant tables with meticulous attention to sanitation and order, resulting in a 15% increase in positive customer feedback on cleanliness surveys
- Greeted customers upon entrance, creating a cordial and comfortable dining atmosphere, contributing to a 10% improvement in customer satisfaction scores
- Presented restaurant menus and assisted customers in selecting food and beverages, leading to a 5% increase in upselling and overall sales
- Answered questions and made recommendations for complementary products, enhancing the overall dining experience for customers and receiving commendations on 90% of customer surveys
- Took and served orders with efficiency and accuracy, achieving a 98% accuracy rate in order delivery
- Issued bills and accepted payments promptly, resulting in a 95% customer satisfaction rating for transaction efficiency
- Maintained a positive and professional demeanor during high-stress situations, recognized by management for exceptional performance during peak hours
- Collaborated with kitchen staff to streamline order preparation, reducing average wait times by 15% and improving overall customer satisfaction
- Actively participated in weekly team meetings, contributing valuable insights that led to a 20% improvement in customer service standards.
Education
Associate of Arts - Culinary Arts
Middlesex County College
Edison, NJ05-2027
Bachelor of Public Relations -
William Paterson University
Wayne, New Jersey05-2019
Woodbridge High School
Woodbridge, New JerseySkills
- Customer Satisfaction Enhancement
- Conflict Resolution and Mediation
- Commercial Organization and Record Management
- Staff Development and Training
- Effective Communication
- Active Listening
- Empathy
- Patience
- Problem Solving
- Adaptability
- Conflict Resolution
- Time Management
- Positive Attitude
- Clear Verbal Expression
- Product Knowledge
- Team Collaboration
- Interpersonal Skills
- Attention to Detail
- Multitasking
- Decision Making
- Politeness and Professionalism
- Cultural Sensitivity
- Relationship Building
- Vehicle Operation and Goods Transportation
- Menu planning
- Inventory management
- Sales techniques
- Wine service
- Professional appearance
- Tableside etiquette
- Allergy awareness
References
References available upon request
Affiliations
- Carpentry
- Reading
- Painting
- Soccer
- Bird Watching
Certification
- Bartending License
- Food Handling Certified
- TIPS certified
Timeline
Server (Shift Lead/Designated Trainer)
The Cheesecake Factory
10.2020 - 03.2025
Restaurant Manager
Don Giovani
10.2018 - 11.2021
Server
Dennys Restaurant
06.2014 - 07.2018
Associate of Arts - Culinary Arts
Middlesex County College
Bachelor of Public Relations -
William Paterson University
Woodbridge High School
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