Noopur Shah
Summary
Experienced professional in customer service, healthcare administration, and insurance billing. Organized and detail-oriented with strong communication skills. Seeking transition into Talent Acquisition to leverage training, administration, and collaboration experience for recruitment strategy, candidate experience, and hiring operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appeals Specialist
HCSC
12.2023 - Current
- Streamlined the appeals process for denied medical claims, ensuring adherence to regulatory requirements and internal policies.
- Collaborated cross-functionally with internal and external stakeholders to support communication workflows.
- Applied data analysis to identify trends in claim discrepancies, contributing to improved accuracy and reduced error rates.
- Maintained clear and organized documentation to support appeals, comparable to candidate file management in recruitment.
- Demonstrated project management skills through prioritization, communication updates, and deadline-driven performance.
Patient Coordinator
Rush
12.2022 - 06.2023
- Coordinated scheduling and front-end operations using EPIC, with emphasis on efficiency and customer interaction.
- Managed high volume of incoming calls and faxes from customers.
- Facilitated team collaboration and communication, supporting departmental staffing plans and workflow optimization.
- Managed confidential records and external communication—skills relevant to HR documentation and candidate coordination.
- Helped onboard new front-desk personnel, contributing to team integration and operational consistency.
Pharmacy Technician
Publix
09.2019 - 12.2021
- Delivered high-volume customer service with a consistent 95% satisfaction rate.
- Trained and onboarded new hires, participating in candidate evaluation and team integration.
- Supported insurance and billing operations, highlighting attention to compliance and procedural accuracy.
- Collaborated with management in identifying and mentoring talent during early employment periods.
- Maintained records, inventory, and transaction accuracy—parallel to HR data and compliance tracking.
Education
Associates of Arts - Business Management
Cumberland University
Bachelors in Business Administration -
Cumberland University
High School Diploma - undefined
Cordova High School
Skills
- Experienced with Microsoft Office applications
- EPIC
- Documentation management
- Stakeholder communication
- Effective time management
- Team collaboration
- Employee training
- Onboarding
- Candidate sourcing
- Interview scheduling
- Compliance support
Certification
Outstanding Achievement of 100% Quality for the month of January, March, April
Timeline
Appeals Specialist
HCSC
12.2023 - Current
Patient Coordinator
Rush
12.2022 - 06.2023
Pharmacy Technician
Publix
09.2019 - 12.2021
High School Diploma - undefined
Cordova High School
Associates of Arts - Business Management
Cumberland University
Bachelors in Business Administration -
Cumberland University
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