Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Noopura Vaidya

Shrewsbury,MA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

3
3
years of professional experience

Work History

Associate Support Engineer

NICE INTERACTIVE SOLUTIONS Pvt. Ltd.
07.2022 - 07.2023
  • Worked on ‘Work Force Management (WFM), a product that works for employee engagement and collaboration
  • Diagnosed cloud as well as on-premises customers by troubleshooting, checking database connectivity, and data analysis
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Communicated with clients to verify roots and causes of computer problems.
  • Developed and implemented preventive maintenance procedures.

Intern

Ideas To Impact
01.2022 - 04.2022
  • Worked as a Data Annotator included taking ownership of transcribing, tagging, and annotating data for training AI models
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Analyzed problems and worked with teams to develop solutions.

Intern

Brentwood Inforscribe Pvt. Ltd
09.2020 - 11.2020
  • Completed a project which included geo-tagging techniques which covered duties having conversations with the customers and then mapping the data they interpreted using a geo-tagging tool.
  • Conducted extensive research for startup company projects.
  • Sorted and organized files, spreadsheets, and reports.

Intern

Hewlett Packard Enterprise
02.2020 - 07.2020
  • Learned coding in Java, Python, and Big Data Hadoop
  • Explored new technologies and approaches to streamline processes.
  • Collaborated with senior management on new initiatives to build confidence.

Education

Master of Science - Information Technology

Worcester Polytechnic Institute
Worcester, MA
05.2025

Bachelor of Science - COMPUTER ENGINEERING

SAVITRIBAI PHULE PUNE UNIVERSITY
Pune, India
05.2022

Skills

  • Technical Support
  • Microsoft Certification : Java, Python
  • Technical Analysis
  • Customer Satisfaction
  • Problem Resolution
  • Product Support
  • Analytical and Critical Thinking

Accomplishments

  • Collaborated with team of 4 in the development of Online Public Shaming Using Machine Learning
  • Designed and implemented a Mini Project: Environment Analysis.
  • Led team to meet 99% of SLAs by streamlining business processes and identifying areas for improvement.
  • Customer Relations - Earned highest customer satisfaction surveys for customer satisfaction, company-wide.
  • Published a research paper entitled ‘Online Public Shaming using Machine Learning’ in the International Journal of Advanced Research in Science, Communication, and Technology. Volume 2, Issue 3, May 2022
  • Published a research paper entitled ‘Heart Disease Prediction System' in IJIRSET (International Journal of Innovative Research in Science, Engineering, and Technology). Volume 11, Issue 7, July 2022
  • Microsoft Certifications in Java and Python Oct 2018 - Aug 2019
  • Co and Extracurricular Activities:
  • Completed German Language certification (fit Eins and fit Zwei) from Goethe Institute Max Mueller Bhavan, Pune
  • Volunteered as a member of the management and decoration team of the annual college technical festival, Techtonic
  • Appeared for National Cyber Olympiad and National Science Olympiad in grades 3,4,5,6,7
  • Tutored 4 undergrad students for their end semesters in English and Science
  • Learned classical dance form viz
  • Kathak for 8 years

Additional Information


  • Completed German Language certification (fit Eins and fit Zwei) from Goethe Institute Max Mueller Bhavan, Pune
  • Volunteered as a member of the management and decoration team of the annual college technical festival, Techtonic
  • Appeared for National Cyber Olympiad and National Science Olympiad in grades 3,4,5,6,7
  • Tutored 4 undergrad students for their end semesters in English and Science
  • Learned classical dance form , Kathak for 8 years

Timeline

Associate Support Engineer

NICE INTERACTIVE SOLUTIONS Pvt. Ltd.
07.2022 - 07.2023

Intern

Ideas To Impact
01.2022 - 04.2022

Intern

Brentwood Inforscribe Pvt. Ltd
09.2020 - 11.2020

Intern

Hewlett Packard Enterprise
02.2020 - 07.2020

Master of Science - Information Technology

Worcester Polytechnic Institute

Bachelor of Science - COMPUTER ENGINEERING

SAVITRIBAI PHULE PUNE UNIVERSITY
Noopura Vaidya