Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
3
3
years of professional experience
Work History
Associate Support Engineer
NICE INTERACTIVE SOLUTIONS Pvt. Ltd.
07.2022 - 07.2023
Worked on ‘Work Force Management (WFM), a product that works for employee engagement and collaboration
Diagnosed cloud as well as on-premises customers by troubleshooting, checking database connectivity, and data analysis
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Implemented technical solutions to solve customer issues and increase satisfaction.
Communicated with clients to verify roots and causes of computer problems.
Developed and implemented preventive maintenance procedures.
Intern
Ideas To Impact
01.2022 - 04.2022
Worked as a Data Annotator included taking ownership of transcribing, tagging, and annotating data for training AI models
Participated in workshops and presentations related to projects to gain knowledge.
Developed effective improvement plans in alignment with goals and specifications.
Analyzed problems and worked with teams to develop solutions.
Intern
Brentwood Inforscribe Pvt. Ltd
09.2020 - 11.2020
Completed a project which included geo-tagging techniques which covered duties having conversations with the customers and then mapping the data they interpreted using a geo-tagging tool.
Conducted extensive research for startup company projects.
Sorted and organized files, spreadsheets, and reports.
Intern
Hewlett Packard Enterprise
02.2020 - 07.2020
Learned coding in Java, Python, and Big Data Hadoop
Explored new technologies and approaches to streamline processes.
Collaborated with senior management on new initiatives to build confidence.
Education
Master of Science - Information Technology
Worcester Polytechnic Institute
Worcester, MA
05.2025
Bachelor of Science - COMPUTER ENGINEERING
SAVITRIBAI PHULE PUNE UNIVERSITY
Pune, India
05.2022
Skills
Technical Support
Microsoft Certification : Java, Python
Technical Analysis
Customer Satisfaction
Problem Resolution
Product Support
Analytical and Critical Thinking
Accomplishments
Collaborated with team of 4 in the development of Online Public Shaming Using Machine Learning
Designed and implemented a Mini Project: Environment Analysis.
Led team to meet 99% of SLAs by streamlining business processes and identifying areas for improvement.
Published a research paper entitled ‘Online Public Shaming using Machine Learning’ in the International Journal of Advanced Research in Science, Communication, and Technology. Volume 2, Issue 3, May 2022
Published a research paper entitled ‘Heart Disease Prediction System' in IJIRSET (International Journal of Innovative Research in Science, Engineering, and Technology). Volume 11, Issue 7, July 2022
Microsoft Certifications in Java and Python Oct 2018 - Aug 2019
Co and Extracurricular Activities:
Completed German Language certification (fit Eins and fit Zwei) from Goethe Institute Max Mueller Bhavan, Pune
Volunteered as a member of the management and decoration team of the annual college technical festival, Techtonic
Appeared for National Cyber Olympiad and National Science Olympiad in grades 3,4,5,6,7
Tutored 4 undergrad students for their end semesters in English and Science
Learned classical dance form viz
Kathak for 8 years
Additional Information
Completed German Language certification (fit Eins and fit Zwei) from Goethe Institute Max Mueller Bhavan, Pune
Volunteered as a member of the management and decoration team of the annual college technical festival, Techtonic
Appeared for National Cyber Olympiad and National Science Olympiad in grades 3,4,5,6,7
Tutored 4 undergrad students for their end semesters in English and Science
Learned classical dance form , Kathak for 8 years
Timeline
Associate Support Engineer
NICE INTERACTIVE SOLUTIONS Pvt. Ltd.
07.2022 - 07.2023
Intern
Ideas To Impact
01.2022 - 04.2022
Intern
Brentwood Inforscribe Pvt. Ltd
09.2020 - 11.2020
Intern
Hewlett Packard Enterprise
02.2020 - 07.2020
Master of Science - Information Technology
Worcester Polytechnic Institute
Bachelor of Science - COMPUTER ENGINEERING
SAVITRIBAI PHULE PUNE UNIVERSITY
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