Md Noor E Alam
Round Rock,USA
Summary
Ambitious Business Process Analyst aiming to leverage eighteen years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Business Process Specialist
TPW, Transportation Development Services Division
03.2023 - Current
- Coordinate and manage division forecasts and historical data in AMANDA platform.
- Assists in planning, executing, and closing projects in variety of operational and/or administrative situations related to specific assignments/areas through AMANDA.
- Creating folders for SIF, making invoice and share with vendors/customers in AMANDA platform.
- Assign engineers through AMANDA to calculate SIF (Street Impact Fees) amount based on published ordinances.
- Develops and maintains databases to support data analysis and research findings for business projects in AMANDA.
- Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements of AMANDA.
- Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
- Facilitates and documents meetings, action items, process using flowcharting methodologies and communicate project/process status on regular basis.
- Maintains positive working relationships with managers, supervisors, employees, and other stakeholders to gain their cooperation and support.
Agency Manager
Allstate Insurance Company
09.2022 - 03.2023
- Overseeing agents to ensure complete their responsibilities and serve customers effectively.
- Setting regular goals for agency to encourage progress.
- Maintaining client relationships through regular communication
- Approved staff hiring, training, termination, promotions and department transfers.
- Ensuring that all agents adhere to company and federal guidelines, especially in insurance industry.
- Keeping track of team progress to offer advice about how to improve operations.
- Creating new processes that cater to market trends.
- Answered at least 25 customer phone calls and e-mails regarding inquiries and arranged meetings for official business.
Business Operations Consultant
Ruvati USA Inc.
02.2021 - 07.2022
- Planning, developing, managing, and improving policies and regulation.
- Implementing new ERP system (ODOO) for office - Managing reports and necessary documentation
- Support in developing and Maintaining policy and procedure of company.
- Activity and resource planning for long-term and short-term.
- Support in developing and Maintaining policy and procedure of company.
- Making effective decisions when presented with multiple options for how to progress.
- Performing quality control on project throughout development to maintain standards expected while adjusting schedules and targets on project as need.
- Implemented processes and procedures to improve overall efficiency in operations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
General Manager, Corporate & Regulatory Affairs
bKash Limited
12.2017 - 12.2020
- Responsible for managing all relationships for both internal and external and act as key point of contact with Regulator and Government agencies.
- Responsible for ensuring that all corporate processes and procedures comply 100% with Regulatory law.
- Manages information flow by researching, recording, and analyzing data and information.
- With regular flow of information and conducting compliance risk assessments, ensure that business runs smoothly.
- Train and educate staff so that they are informed of any legal changes and updates to compliance guidelines.
- Conducts regular assessments to determine whether policies are compliant with law.
- Acts as contact person and liaison between Regulator (Bangladesh Bank) and Board of Directors.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Manager, Business Development
bKash Limited
11.2014 - 11.2017
- Work with regulatory authority for development of KYC standards
- Ensuring that Departmental operations comply with policies and regulatory standards.
- Manage and lead all aspects of revenue growth, cross selling activities to Corporate Account which includes people management, goal setting, account business plans, establishing measurement and attaining specified results.
- The standards include utilization of Fact-Based Selling methodology, Business Forecasting, Profit & Loss statements, career development through core competency measurement and exploitation of resources resulting in superior customer service.
- Make people understand of policy and procedure by effective communication.
- Assisted 4 stakeholders about policy in availing licensing for becoming partnered Agency.
- Provide necessary feedback and clarifications on policies develop by organization and help them meet compliance.
- Managed and motivated employees to be productive and engaged in work.
Corporate Sales Manager
QUBEE
12.2009 - 10.2014
- Engaged with 5 partners and 178 Employers throughout country, identify and address training and development needs of stakeholders.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Oversee organizations and provide proper information about company policies that they need to follow.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Setting strategies for business development & maintain relationship with corporate business partners.
- Develop strategy to ensure maximum visibility in corporate houses by campaigns, occasions, special promotion, corporate demand, events, etc
- Along with rules & regulation.
Customer Relationship Manager
Citycell
08.2006 - 11.2009
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Directed 2 team members of customer service personnel while helping front-line team members work effectively with over 15 daily customers
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Education
Master of Business Administration (MBA) in Marketing -
BRAC University
Dhaka, Bangladesh12.2007
Bachelor of Social Sciences (BSS) in Sociology -
University of Dhaka
Dhaka, Bangladesh03.2004
Skills
- Project Management
- Business Strategies
- Strong Communication Skill
- Time Management & Multitasking
- Policy and Process Management
- Research Methodologies
- Problem Solving & Critical Thinking
- Leadership & Team Coordination
- MS office Suite: Teams, Outlook, Word, Excel, PowerPoint, one note
- Testing software: Java, JIRA, Agile, and Waterfall
- Other: AMANDA 7, Lark, ITSD, Oracle, VIP access
Certification
- Agile Project Leadership Training - Project Management Institute (PMI®) - October, 2023
- Certified in Project Management Foundations, Project Management Institute (PMI®) - October, 2023
- Business Analysis Foundations, International Institute of Business Analysis (IIBA®) - September, 2023
- "What Is Business Analysis?" Training - International Institute of Business Analysis (IIBA®) - September, 2023
- Licensed Property and Casualty Insurance Agent - Department of Insurance, Texas. License No: 2934298; Expiration Date: Jan 31, 2024
Languages
English
Full Professional
Bengali
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Business Process Specialist
TPW, Transportation Development Services Division
03.2023 - Current
Agency Manager
Allstate Insurance Company
09.2022 - 03.2023
Business Operations Consultant
Ruvati USA Inc.
02.2021 - 07.2022
General Manager, Corporate & Regulatory Affairs
bKash Limited
12.2017 - 12.2020
Manager, Business Development
bKash Limited
11.2014 - 11.2017
Corporate Sales Manager
QUBEE
12.2009 - 10.2014
Customer Relationship Manager
Citycell
08.2006 - 11.2009
Master of Business Administration (MBA) in Marketing -
BRAC University
Bachelor of Social Sciences (BSS) in Sociology -
University of Dhaka
Similar Profiles
Thomas WardThomas Ward
Carpenter Self Employed at TPW Carpentry ServicesCarpenter Self Employed at TPW Carpentry Services
Monica L GallowayMonica L Galloway
Business Operations Specialist at General Services Department, Transportation Services DivisionBusiness Operations Specialist at General Services Department, Transportation Services Division
Jenny MundoJenny Mundo
Community Program Specialist II at California Department of Developmental Services, Policy and Program Development DivisionCommunity Program Specialist II at California Department of Developmental Services, Policy and Program Development Division
Sunisa PapadakisSunisa Papadakis
Business Owner at Siam SuperbBusiness Owner at Siam Superb
Sudleydys Nunez GarciaSudleydys Nunez Garcia
Assistant Teacher at Kiddie Academy of HuttoAssistant Teacher at Kiddie Academy of Hutto