Noor Al-Dujaili
Vancouver
Summary
Dynamic office administrator with proven expertise at Parakeet Construction Inc in optimizing operations and enhancing customer service. Skilled in financial management and adept at problem-solving, I successfully streamlined processes, improved efficiency, and maintained exceptional communication with clients and vendors. Committed to delivering results and fostering professional relationships.
Overview
11
11
years of professional experience
Work History
OFFICE ADMINISTRATOR
Parakeet Construction Inc
Vancouver
03.2021 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Utilized excellent organizational skills to prioritize tasks effectively
- Delivered quality customer service to staff and customers
- Purchased office supplies and equipment to replenish inventory
- Coordinated with vendors to purchase necessary supplies in a timely manner
- Assisted with the development of marketing and promotional materials
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Established relationships with external partners to facilitate business operations
- Prepared purchase orders and routed to project manager for approval
- Prepared reports summarizing operational activities for upper management review
- Optimized office policies, meeting internal needs while upholding organizational standards
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Created staff schedules based on established guidelines and priorities
- Organized travel arrangements and itineraries for senior management team members
- Developed and implemented office procedures to improve efficiency
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Identified operational process inefficiencies to recommend necessary improvements
- Developed training modules and documentation to train staff
- Administered annual operating and capital budget to facilitate profitability
- Conducted monthly meetings to create business plans to drive successful monthly business
- Processed invoices, payments, and incoming and outgoing mail
- Answered phone calls and managed inquiries from customers and vendors
- Answered phones professionally while providing accurate information about company products or services
- Used Microsoft Office tools for analysis and communication
OFFICE ADMINISTRATIVE ASSISTANT
Aloulo exchange company
Baghdad
08.2017 - 06.2019
- Managed office operations and procedures, including filing systems, mail flow, and data entry
- Maintained files and filing, keeping sensitive information confidential
- Screened incoming telephone calls, routing to appropriate personnel
- Compiled and entered data into various databases to ensure accuracy and completeness
- Ordered office supplies as needed for daily operations
- Opened and distributed incoming mail
- Used Microsoft Office Suite to create and revise documents and presentations
- Built and maintained relationships with vendors and other external contacts
- Scanned documents into digital files for easy retrieval later on
- Assisted with preparing presentations by researching, formatting, printing documents, and maintaining presentation materials
- Processed invoices according to established procedures while ensuring accuracy of information provided on invoices
BANK WORKER
Mosul Bank for Development and investment
Nineveh
04.2014 - 06.2017
- Collaborated with other departments within the bank such as operations and finance to facilitate smooth business processes
- Assisted customers in completing complex paperwork related to loan applications or other services offered by the bank
- Performed daily banking operations such as cashing checks, processing deposits and withdrawals, balancing cash drawers, and reconciling discrepancies
- Developed strong customer service skills while working as a bank teller, handling deposits and withdrawals, resolving customer inquiries, and providing financial advice
- Created marketing materials for various products such as loans, credit cards, mortgages, investments and insurance policies
- Prepared detailed monthly statements summarizing customer balances due along with payment schedules
- Conducted financial analysis on clients' portfolios to recommend investment strategies that would help them meet their long-term goals
- Supported branch in achieving individual and team goals while acting in customer's best interest
- Assisted customers with routine inquiries regarding account balances and account information
- Offered sound financial advice to clients and helped them to make informed decisions regarding their financial investments
- Answered telephones to assist customers with questions and inquiries
Education
DIPLOMA OF IN ARCHITECTURE & TECHNOLOGY DESIGN -
Brighton college
Burnaby, BC, CANADA08.2024
BACHELOR OF IN BUSINESS ADMINISTRATION -
University of Baghdad
Baghdad, Iraq02.2013
M.D. - English Language
Vancouver Community College
Baghdad, Iraq06-2019
CERTIFICATION IN PARTICIPATION IN ICBS SYSTEM -
Bank of MOSUL
Mosul, iraq04.2017
CERTIFICATION IN SME FINANCING -
Iraqi Private bank
Baghdad, Iraq07.2015
Skills
- Office Management
- Bookkeeping
- Excellent multi-tasking ability
- Attention to detail
- Excellent communication
- Problem-solving abilities
- MS Office
- Quick Books
- Salesforce
- Time management
- Professionalism
- Financial management
- Administrative support
- Schedule management
- Needs assessment
References
References available upon request
Languages
- Arabic, Native
- English, Fluent
- French, Intermediate
Personal Information
Title: Office Administrator
Timeline
OFFICE ADMINISTRATOR
Parakeet Construction Inc
03.2021 - Current
OFFICE ADMINISTRATIVE ASSISTANT
Aloulo exchange company
08.2017 - 06.2019
BANK WORKER
Mosul Bank for Development and investment
04.2014 - 06.2017
DIPLOMA OF IN ARCHITECTURE & TECHNOLOGY DESIGN -
Brighton college
BACHELOR OF IN BUSINESS ADMINISTRATION -
University of Baghdad
M.D. - English Language
Vancouver Community College
CERTIFICATION IN PARTICIPATION IN ICBS SYSTEM -
Bank of MOSUL
CERTIFICATION IN SME FINANCING -
Iraqi Private bank
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