Noor Albatus
Bloomfield Hills,MI
Summary
consistently achieving financial accuracy and performance goals. Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
5
5
years of professional experience
Work History
Regional Manager
Thrive Hospitality Group
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Oversaw day-to-day operations of 3- hotels with staff of 60 employees.
- Controlled costs to keep business operating within budget and increase profits.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, and cash, and banking reconciliations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Implemented successful strategies to increase customer satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
General Manager
Hampton Inn By Hilton
10.2020 - 07.2023
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Created and managed accurate occupancy forecasts and budgets.
Assistant General Manager
Homewood Suite By Hilton Hotels
09.2019 - 10.2020
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Front Desk Receptionist
Homewood Suite By Hilton Hotels
01.2019 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
High School Diploma -
Bloomfield Hills High School
Bloomfield Hills, MI06.2016
Skills
Operations
Staff Training and Development
Strategic Planning
Staff Management
Goals and performance
New Business Development
Customer Relations
Multi-unit management
Accounting and bookkeeping
Account Reconciliation
Timeline
Regional Manager
Thrive Hospitality Group
07.2023 - Current
General Manager
Hampton Inn By Hilton
10.2020 - 07.2023
Assistant General Manager
Homewood Suite By Hilton Hotels
09.2019 - 10.2020
Front Desk Receptionist
Homewood Suite By Hilton Hotels
01.2019 - 09.2019
High School Diploma -
Bloomfield Hills High School
Similar Profiles
Danika PiscopoDanika Piscopo
Pharmacy Technician at Beachmere Discount Drug Stores (Thrive Pharmacy Group)Pharmacy Technician at Beachmere Discount Drug Stores (Thrive Pharmacy Group)
Shamis NurShamis Nur
Personal Support Worker at Able Living Services Thrive GroupPersonal Support Worker at Able Living Services Thrive Group
Alex RayfieldAlex Rayfield
RMLO/LPP/Pipeline Management at Thrive Mortgage GroupRMLO/LPP/Pipeline Management at Thrive Mortgage Group
Todd PerkinsTodd Perkins
Campaign Manager at Todd Perkins Mayoral CampaignCampaign Manager at Todd Perkins Mayoral Campaign
Nick KovieNick Kovie
Warehouse Worker at Great Lakes Coffee RoastingWarehouse Worker at Great Lakes Coffee Roasting