Noor Ali
Northglenn
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
10
10
years of professional experience
Work History
Customer Relationship Manager
UniFirst
Denver
11.2024 - 12.2025
- Managed customer inquiries and resolved issues efficiently.
- Developed strong relationships with key clients and stakeholders.
- Collaborated with sales teams to enhance customer satisfaction initiatives.
- Conducted regular follow-ups to ensure client needs were met promptly.
- Implemented feedback systems to gather customer insights for improvement.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Cultivated strong relationships with customers by providing personalized attention.
- Generated reports on customer feedback and identified areas of improvement.
- Created and managed customer relationship management databases.
- Analyzed customer data to identify potential problems or areas of improvement.
- Maintained accurate records of all interactions with customers.
- Provided guidance to junior members of the team regarding tasks related to customer relations management.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Developed strategies to improve customer service processes.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Identified opportunities for cross-selling products or services.
- Addressed inquiries from clients and department team members.
- Assisted sales team with product presentations and client meetings.
- Drove customer escalations to resolution by engaging directly with clients.
- Ensured compliance with relevant regulations, laws, and policies related to customer relationships.
- Developed and implemented customer loyalty programs to increase customer satisfaction.
- Collaborated with other departments to ensure successful implementation of projects.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Developed personalized communication plans for high-value clients to enhance engagement.
- Developed and maintained strong relationships with key clients to ensure satisfaction and loyalty.
Ambassador
Clear
03.2022 - 08.2023
- Contact prospective customers to present information and explain available services.
- Provide customer service, solicit / Work to get new clients.
- Engage sales.
- Learn to overcome objections
- Engage in inside sales.
- Stayed in the top 10 sales representative in the company.
Sales Representative
ADT Home Security
01.2020 - 07.2021
- Selected, priced and sold items.
- Learned how to overcome and deal with constant rejection.
- Created and implemented independent marketing strategies.
- Creating leads and building rapport with potential customers.
- Maintain and exceed weekly sales goal, provide technical support.
- Building a customer base by cold calling, door-to-door, business-to-business sales.
- Attended monthly sales meetings and quarterly sales trainings face-to-face sales calls without business executives throughout assigned territory.
- Gave final presentations and signed contracts.
- Keep enjoying all the comforts of home, security and safety, with the knowledge that if fall or have an unexpected medical emergency, ADT will be.
- Presenting sales presentation and proposal to prospects.
- Provided exceptional follow up service.
- Provided customer service to internal and external clients.
Personal Banker (Business and Financial Operations)
Wells Fargo & Company
01.2016 - 11.2020
- Approving teller transactions, deposits, cash balancing, customer complaints.
- Taking an application for a dwelling secured transaction.
- Rewarded for success with bonus incentives beyond base salary.
- Go beyond what a personal banker.
- Check email type first (instructions).
- Update contact information (email and phone number) and upload resume.
- Manage team by resolving conflict before escalation.
- Identifying additional opportunities to sell products and services to customers.
- Experience mentoring and peer-coaching others.
- Develop and improve skills through regular feedback discussions with supervisors and learn skills which will help further professional experience and improve chance for even greater roles.
- Meeting enhanced financial fitness and criminal background standards.
- Resolving and working through escalated and complex customer issues.
- Meet ongoing regulatory requirements including additional screening.
- Meeting applicable financial responsibility, character, general financial fitness and criminal background standards.
- Participated and completed additional training in mortgage loan closings, decision making, mortgage insurance, title commitments, FHA/VA processing, and sales essentials/core sales.
- Developed pro-active action plans to uncover and overcome long and short-term challenges.
- Acknowledged as a top seller and leader and received three rapid promotions to positions of greater authority.
Education
High School - General Studies
Denver venture high school
Skills
- Customer relationship management
- Customer service process improvement
- Data analysis
- Reporting and documentation
- Client engagement strategies
- Sales strategy development
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
Timeline
Customer Relationship Manager
UniFirst
11.2024 - 12.2025
Ambassador
Clear
03.2022 - 08.2023
Sales Representative
ADT Home Security
01.2020 - 07.2021
Personal Banker (Business and Financial Operations)
Wells Fargo & Company
01.2016 - 11.2020
High School - General Studies
Denver venture high school