Noor Darwish

• Maximized revenue by recommending appropriate rental products and upselling services to customers.
• Collaborated with team members to improve sales strategies and meet monthly targets.
• Received the most customer feedback per month.
• Surpassed the highest sales revenue generated in a single month of 115 thousand.
• Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
• Generated the highest sales / revenue per month.
• Handled the volume of triple the average sales rep

• Provides overall management and direction of the bids
• Ensured proposal contracts were completed prior to submittal dates
• Processed RFP/RFI proposals, including unsolicited proposals
• Performed the project management, development, preparation, coordination, outline, schedule and submission of all proposals within prescribed timeline
• Assign tasks, review work and provide direction to staff while ensuring business objectives are met
• Developed the proposal plan from beginning to end
• Identified and analyzed proposal development problems, develop solutions, and implemented solutions in collaboration with Senior line managers, Vice President, and Engineers
• Moderated entire product demonstrations for senior executives to review and correct, prior to presenting to clients
• Processed budgetary estimates and internal training for clients
• Worked with Subject Matter Experts in all areas to develop accurate, strategic, and well-crafted responses

**Contract through Robert Half start and end date**

• Resolved providers complaints and assisted them in chart reviews over the phone averaging 70 calls a day
• Trained new reps on how to access and use the coding system
• Assisted teams on complex projects
• Exceeding the required metrics and production within the company's goals by 300 percent
• Instructed providers on how to access and complete chart codings
• Negotiated the sale of medical records with providers and customers

**Contract through RobertHalf start and end date**

• Received and resolved customer concerns within an inbound call center environment
• Collected payment information and provided insurance details regarding customer accounts
• Recognized as a top performer for call center metrics
• Assisted on coding project

**Contract through aerotek with start end date**

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers thus increased sale percentages over a two-week time frame
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
• Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
• Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity