Noor Dughly

• Picked and packaged customer orders for shipment by following detailed pick lists and using inventory systems, ensuring accurate and timely order fulfillment.
• Organized packages for delivery by sorting and labeling outgoing items, streamlining the loading process and reducing errors.
• Problem-solved issues with undeliverable packages by investigating causes and communicating with team members, resolving delays and optimizing delivery efficiency.
• Completed inventory checks and cycle counts by reviewing stock levels regularly, maintaining accurate records of available products.

• Reviewed doctors’ case files for patients and families by thoroughly examining clinical notes and family histories, ensuring accurate documentation to inform care plans.
• Conducted needs assessments for families by interviewing them and evaluating their current challenges, identifying tailored resources and services to address individual needs.
• Researched and recommended community resources by compiling information on local support programs and services, helping families access critical assistance.
• Assisted case manager with case management tasks by making calls to service providers, researching resources, and completing documentation for various referrals, ensuring timely follow-up and resource delivery to families.
• Collaborated with doctors, therapists, and social workers by attending meetings, sharing observations, and contributing to case discussions, ensuring coordinated care and a holistic approach to patient needs.
• Worked in multidisciplinary teams by participating in joint case reviews and discussions, integrating diverse expertise to create comprehensive care strategies.
• Completed documentation for resource referrals by maintaining detailed records in case management systems, facilitating seamless coordination and follow-ups.
• Observed therapy sessions by attending sessions with social workers and therapists, gaining firsthand experience with intervention techniques and patient progress monitoring.

• Reviewed doctors’ case files for patients and families by thoroughly examining clinical notes and family histories, ensuring accurate documentation to inform care plans.

• Conducted needs assessments for families by interviewing them and evaluating their current challenges, identifying tailored resources and services to address individual needs.

• Researched and recommended community resources by compiling information on local support programs and services, helping families access critical assistance.

• Assisted case manager with case management tasks by making calls to service providers, researching resources, and completing documentation for various referrals, ensuring timely follow-up and resource delivery to families.

• Collaborated with doctors, therapists, and social workers by attending meetings, sharing observations, and contributing to case discussions, ensuring coordinated care and a holistic approach to patient needs.

• Worked in multidisciplinary teams by participating in joint case reviews and discussions, integrating diverse expertise to create comprehensive care strategies.

• Completed documentation for resource referrals by maintaining detailed records in case management systems, facilitating seamless coordination and follow-ups.

• Observed therapy sessions by attending sessions with social workers and therapists, gaining firsthand experience with intervention techniques and patient progress monitoring.

• Unloaded and stocked incoming products by efficiently moving items from trucks to shelves, ensuring shelves were well-stocked and organized.
• Assisted customers in locating items by providing helpful guidance and suggestions, enhancing their overall shopping experience.
• Monitored stock availability and replenished products by restocking quickly as items were sold, minimizing product shortages and ensuring availability.

• Recognized opportunities for improvement in processes or procedures related to job duties.

• Utilized problem solving techniques when resolving customer complaints or issues in a timely manner.

• Maintained a neat and organized work area while adhering to safety standards.

• Assisted in training new associates on customer service protocols and operational procedures.

• Processed customer transactions in-store by handling sales, returns, and exchanges, ensuring smooth and efficient checkout experiences.
• Picked and packaged customer orders from online purchases, ensuring items were ready for pickup or shipment according to store standards.
• Organized and maintained product displays by following merchandising guidelines, improving store presentation and product accessibility.

• Helped customers locate items within the store by using the inventory system.

• Managed groups of children during events by organizing and supervising activities, ensuring children were safe and engaged.
• Created fun and educational activities based on age groups and event needs, keeping children entertained and fostering a positive experience.
• Communicated regularly with parents to provide updates on children’s behavior and activities, building trust and strong parent-nanny relationships.

• Prepared items for pickup and shipments by organizing and packaging orders, ensuring orders were processed quickly and efficiently.
• Collaborated with other associates to prioritize and fulfill customer orders during peak holiday seasons, maintaining on-time service during busy periods.
• Processed in-store customer transactions by assisting at registers and answering questions, providing a seamless shopping experience.

• Scheduled and confirmed patient appointments through calls and electronic booking systems, ensuring accurate scheduling and efficient patient flow.
• Prepared patient charts for doctors by gathering and organizing relevant information, providing doctors with comprehensive and updated files.
• Answered and managed phone calls by assisting patients with inquiries and appointment changes, offering timely and effective support.

• Maintained current records through precise filing.