Noor Gharib
Chicago,IL
Summary
Experienced Marketer and Consultant with over 4 years of experience. Excellent reputation for resolving problems and improving customer satisfaction globally.
Overview
6
6
years of professional experience
Work History
Global Assignment Consultant
Sirva Worldwide Relocation & Moving
12.2021 - Current
- Consulted employees, assisting them with their relocation process and working with clients from 500 fortune companies such as BOFA, PWC, P&G, Raytheon Technologies, etc.
- Overlooked delivery of assignment management services, including policy counseling, destination services, household goods shipping, immigration, departure services and expense management
- Organized 5-7 virtual meetings daily through phone calls through zoom, Microsoft teams and WebEx
- Interpreted designated clients’ international assignment policies and procedures and evaluating different options to provide advice and consultation to international assignees based on their needs and country-specific requirements
- Coordinated with all internal departments/functions to ensure successful assignee experience
- Managed global communication process and ensuring quality of service delivery
- Increased customer satisfaction and won employee of year by resolving issues
- Resolved problems, improved operations and provided exceptional service to over 50 employees monthly
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Created plans and communicated deadlines to complete projects on time
- Onboarded new temps by entering employee information into systems like Service Engine, Microsoft BI and other CRMs Software
Client Services
Fox Associates, Inc
09.2019 - 03.2021
- Analyzed competitor marketing and sale materials for advertising magazines both online and offline
- Generated 50 leads weekly and closed 30 contracts monthly
- Helped in determining pricing schedules for quotes, promotions, and negotiations for top clients in Chicago like CDS
- Prepared weekly and monthly reports for team of 15 employees
- Performed sales presentations to range of 150 prospective clients
- Coordinated sales efforts with marketing programs like HubSpot, Mailchimp and different magazine CRMs
- Scheduled and attended meetings with clients and prospective clients as requested
Senior Sales and Marketing Executive
Quality Group FMCG COMPANY
03.2018 - 09.2019
- Assisted in Marketing campaigns and analyzed marketing data (conversion rates, traffic, and campaign results)
- Assisted marketing managers in completing large projects such as sponsoring “Egyptian World Cup”
- Raised sales revenue by 30% for year 2018
- Identified opportunities for growth within Dubai, UAE and collaborated with sales teams to reach sales goal
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Managed accounts to retain existing relationships with top businessmen in Middle East and Golf area to grow share of business
- Evaluated market data to develop and create business strategies and marketing plans
- Used networking, cold calling and referrals to identify prospective accounts and generate new leads
- Cultivated and maintained strategic alliances with key partners and vendors
- Utilized CRM software "Sales Force" to track sales progression and communicate project needs
Digital Marketing specialist
Mori Co. FMCG COMPANY
07.2016 - 03.2018
- Led SEO efforts and conversion funnels and generated 140K unique monthly visitors and 500,000 monthly revenue in Local Currency
- Tracked email and social campaigns through MailChimp and identified areas to optimize in SEO, design, and content, resulting in average of 7% more customers per month
- Created reporting around paid marketing funnels and leveraged this to improve conversion rate by 70% incrementally
- Tracked and reported on marketing campaign performance monthly to help with optimizing current and future plans
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics
Education
MBA - Marketing And Entrepreneurship
University of Illinois At Chicago
Chicago, IL12.2021
BBA - Management
MISR INTERNATIONAL UNIVERSITY
Cairo, NY05.2016
Skills
- Diversity and global adaption
- Solution-oriented
- Customer Experience expert
- Attention to detail
- Effective global communicator
- Conceptual thinking
- Strategizing
- Planning and goal setting
- Risk management
- Managing complexity
- Global leader mindset
Affiliations
UIC-SEA Social Enterprise Certificate issued by “The University of Illinois Chicago and the Social Enterprise Alliance-Chicago” in May 2021
Advertising & Public Relations at DePaul University “Chicago, IL” completed in October 2019
Negotiation & Communications skills at American Chamber of Commerce completed in October 2018
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Global Assignment Consultant
Sirva Worldwide Relocation & Moving
12.2021 - Current
Client Services
Fox Associates, Inc
09.2019 - 03.2021
Senior Sales and Marketing Executive
Quality Group FMCG COMPANY
03.2018 - 09.2019
Digital Marketing specialist
Mori Co. FMCG COMPANY
07.2016 - 03.2018
MBA - Marketing And Entrepreneurship
University of Illinois At Chicago
BBA - Management
MISR INTERNATIONAL UNIVERSITY
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