NOOR MUHAMMAD

Company Overview:

USAHello is a non-profit organization that uses technology to connect immigrant communities with the information and resources they need to thrive.

Achievements

• Revived and Led Redesign of USAHello's Online GED Preparatory Course
• As Director of Online Education, reactivated and oversaw a previously dormant project to successfully launch an updated, asynchronous, and free GED Prep Course
• Diagnosed and resolved major content, technical, and structural issues that had stalled progress, streamlining collaboration between content creators, designers, and developers
• Built the course in LearnDash (Learning Management System), offering a comprehensive curriculum covering all four GED subjects: Math, Language Arts, Social Studies, and Science-with:
• 80 fully revised and engaging lessons
• 68 new, custom-animated instructional videos for improved concept delivery
• Over 700 interactive quizzes and practice questions aligned with GED standards
• Significantly improved course usability and learner engagement, positioning the program for nationwide scale-up
• Designed and Led Development of the Citizenship Educators Training Program
• Created a comprehensive, free online training course to equip citizenship educators and volunteers with the skills needed to guide individuals through the U.S. naturalization process-from application completion to USCIS testing and interviews
• Developed five content-rich modules featuring over 200 practice questions and curated resource links from trusted sources
• Piloted the course in the Houston Metro Area with plans for nationwide rollout; enrolled 200+ learners to date, achieving a completion rate exceeding 50%
• Implemented a certification requirement involving the submission of a personalized lesson plan to ensure practical learning outcomes
• Produced eight high-quality training videos using Synthesia AI, managing the entire content creation process including scripting, voiceover generation, visual design, and final editing
• Developing Five free self-faced online courses focused on building civic leadership
• The course will focus on understanding United States law, community engagement, civic engagement, public speaking, and communications, as well as building resiliency.

Company Overview:

Organization that provides culturally and linguistically competent, trauma-informed, multigenerational social services to immigrants and refugees

Achievements

• Established the AAFSC Training Department and transformed the onboarding and training processes at AAFSC.
• Successfully designed and conducted New Employee Orientation (NEO) for over 100 staff members, including entry level, managerial and directorial staff
• Introduced Talent Learning Management System (Talent LMS) at AAFSC and currently lead all LMS-related technical operations, including creation of courses and evaluating responses
• Successfully led the onboarding of more than 120 staff, so far, on various positions, including beginners (Case Planners, Case Aides, Therapists), experienced managers (Supervisors, Specialists) and directors.
• Consistently ensure above 98% compliance with all training sessions staff are expected to attend within and outside the organization
• Coordinating all training operations with Administration for Children Services (ACS) and managing AAFSC's portal on Cornerstone, the LMS used by ACS.
• Certified by California based Trauma Resource Institute (TRI) as a Coach of Community Resiliency Model (CRM). I have led and co-led 12 training courses so far, coaching over 90 staff members in the CRM module.
• Certified as a Master Trainer of Solution Based Casework SBC) model, an 'evidenced-informed casework practice model that prioritizes working in partnership with families, focuses on pragmatic solutions to difficult situations'.
• Nominated by AAFSC for attending 2022 Leading for Impact course, organized by United Neighborhood Houses (UNH), in recognition of my leadership potential and contributions to the organization

• As a case planner I assisted families with children going through a range of issues, including Domestic Violence, Drug Abuse, Poverty, Mental and Physical Health issues and behavioral issues
• Managed a caseload of 14 families at any given time
• Regularly visited families in their homes and conducted safety and risk assessments to ensure child safety
• Assisted families in getting access to public resources, including Social Security, Special Supplemental Income (SSI), bedding for children, books, warm cloths
• Provide case work/case management services to families receiving Preventive Services
• Evaluate and assess the current family functioning including child safety and home safety
• Advocate for the family linking them to needed services in the community

Company Overview:

News and media website with a vision to bring information related the unique cultural, natural and social heritage Pakistan's remote regions into the global knowledge mainstream, which also evolved into a trusted discussion forum and a genuine voice of the voiceless people (www.pamirtimes.net)

Achievements

• Edited and posted more than 12,000 news stories, video reports, blogs, opinion articles and features
• Managed and coordinated a team of more than 50 citizen journalists, activists and volunteer reporters remotely

Company Overview:

Organization that provides consultative marketing research for organizations targeting global markets or multicultural populations.

• Interpreted and translated Urdu discussions into English during three focused group discussions
• Proofread Urdu language posters developed for public awareness by the New York Health Department

Company Overview:

One of the agencies of the Aga Khan Development Network (AKDN) that supports activities in health.

Achievements

• Composed the first draft of the organization's national communications strategy, including a plan for utilizing and managing the organization's social media platforms, including Facebook, Instagram, and Twitter.
• Developed a separate 1-year communications budget of 4.5 million rupees (approx.). 62,830 USD for the organization.
• Prepared a communications strategy for major restructuring and business remodeling activities.
• Managed the publishing of 12 press releases, including photo releases, highlighting the organization's e-health initiatives, along with other different activities.

Company Overview:

Largest development network in Pakistan, with an outreach to over 34 million rural Pakistanis.

Achievements

• Developed the communications budget plan and strategy for a poverty alleviation project the Sidh Union Council and Community Economic Strengthening and Support (SUCCESS), approved by the European Union, the main donor
• Created the project's visibility items including stationary items, banners, giveaways, and mementos as part of the effort to increase awareness about RSPN's project
• Provided the content for the website of SUCCESS and assisted in its front-end design (www.success.org.pk)
• Wrote and published 23 case studies (2-3 pages each) about community organizations working in rural areas of Sindh
• Led the development and publication of the project's newsletter and annual report, with 500 copies of newsletters sent to government and NGO officials, and the annual report mailed to a broad range of stakeholders, including donors, government officials and partner organizations
• Coordinated the development of an informational documentary about the SUCCESS Project (https://vimeo.com/179716060)

Company Overview:

Also known by its original French name, Médecins Sans Frontières, this international humanitarian medical non-governmental organization is best known for its projects in conflict zones and in countries affected by endemic diseases.

Achievements

• Visited remote areas in a tribal region of Pakistan to collect more than a dozen stories about patients to contribute to MSF's website, including photography featured for a story in the Express Tribune titled 'IDPs: No Place to Call Home' (https://tribune.com.pk/story/797501/idps-no-place-to-call-home/)
• Designed visibility items (calendars, pens, caps, posters, banners, signages) using Adobe Photoshop and InDesign
• Coordinated with BBC, Al Jazeera, and other news organizations to promote MSF's work, including running hospitals in remote locations, providing patients with vaccines, treating traumatic injuries, etc.

Company Overview:

Project created by the British Council, the United Kingdom's international organization for cultural relations and educational opportunities, to help Pakistan foster democratization by building up the capacity of elected representatives and institutions.

Achievements

• Assisted the organization's communications director and project team leader in creating visibility items
• Coordinated with the print and electronic media to cover the work of IP3
• Assisted in developing a youth fellowship program, 'Young Parliamentary Associates,' so two cohorts of 40 Fellows receive the opportunity to work with Senate and National Assembly of Pakistan and to assist legislators
• Composed first draft of a social media strategy for the approval of Senate of Pakistan

Company Overview:

International group of agencies established in Europe, North America and South Asia to complement the provision of emergency relief, principally in the developing world

Achievements

• Developed the organization's first communication strategy for Pakistan
• Wrote stories about the organization's work, published in The Ismaili magazine and other publications in Pakistan
• Coordinated branding of tens of thousands of relief items sent to disaster-affected areas with the support of including the European Union, USAID, Royal Norwegian Embassy, DFID and Japan International Cooperation Agency
• Arranged media visits to different disaster-affected areas.
• Directed two documentaries to promote the work of the organization
• Managed the compilation, editing, designing and printing of over a dozen booklets, brochures, pamphlets, posters, leaflets and other communication and visibility items
• Took hundreds of photographs that document disaster-affected communities and relief activities, which were featured in numerous digital and print publications