NOOR RANDHAWA

project currently Working

-Accounts decision quality

-Sending start of the day Communication with current service level over to Elgin Credit abuse portfolio department

-Regular emails on bad demand's

-Collaborating in Global huddle

-Making presentations for Townhall

-Have intermediate experience with Excel

Power query, Pivot Table, Formula and functions, Charting and Graphing and data entry.

Job duties

• Conduct complex research on primary card member .
• Communicate effectively with customers with attending 20 calls a day.
• Ensure compliance with policy and procedure regulations such as Credit bureau and EIV.
• Provide coaching and support to team members.
• Maintain high standards of quality and production.
• Navigate credit abuse through accounts with systems proficiently.
• Apply problem-solving and decision-making skills.
• Multi-task in a fast-paced environment.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Improved customer trust by promptly addressing and resolving reported instances of fraud.

• Trained in -

Credit abuse verifications

Outbound verifications

Inbound verifications

Document verifications

Job duties

• Helping TL with Decision quality reporting for coaching.

• Analyzing application and Reporting TL on recent fraud Trend

• 100% decision quality, recognized for Dec availability

• Possess strong customer focus with the ability to have detailed conversations with our customers

• Ensure personal excellence including punctuality, integrity, and accountability Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome •

• Abide by all applicable regulatory and department practices and procedures

• Demonstrate resiliency, and extreme adaptability in a fast-paced environment

• Developed and implemented fraud prevention strategies to reduce fraudulent activity.

• Responded quickly to customer inquiries concerning suspected fraudulent activities.

• Monitored financial accounts for suspicious or unauthorized activity.

• Accomplished client relationship manager in a consultative environment Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail

• Strong interactive personal and communication skills and ability to influence others for positive result

• Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions Proficiency in Microsoft Office Suite Excellent written & verbal communication ability •

• Worked with supervisors as aimed to identify ,assess and mitigate the potential threats to an organization.
• Risk Assessment-Identifying potential threats and vulnerabilities to the organization
• Data Analysis -Analyzing and interpreting risk data to provide actionable insights.
• Strategy Development: Developing and implementing risk management policies and procedures.
• Compliance-Ensuring adherence to industry regulations and compliance requirements.
• Communication & Collaboration: Communicating risk-related information to various stakeholders and collaborating with cross-functional teams.
• Reporting: Preparing reports and presentations for senior management for losses on current month to date levels.
• Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
• Performed quality reviews to uncover workflow and communication issues.
• Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
• Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.

•Collect necessary information and complete a fraud report when a customer
confirms unauthorized account activity.
• Ensure proper follow-up or escalation of account based on call outcome.
• Make outbound calls to verify account activity with the customer.
Gathered evidence, which included recorded and written statements, financial
documentation and audio materials for examination.
•Analyzed large amounts of data to find patterns of fraud and anomalies.
Summarized all key information regarding investigation into detailed report for
delivery to client. Contacted customers directly to notify of fraudulent activity
and minimize impacts.
•Participated in continuous improvement by generating suggestions, engaging in
problem-solving activities to support teamwork.
•Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor. -Delivered exceptional level of service to each customer by
listening to concerns and answering questions.
•Used Microsoft Word and other software tools to create documents and other
communications.