Noor Samha
Woodbridge,VA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Baker
Crumbl Cookies
08.2023 - Current
- Trainer for mixing & baking.
- Customer Service: Greeted and assisted customers with menu selections, ensuring a positive and friendly experience.
Processed orders efficiently at the register and handled cash and card transactions accurately.
Provided product information, including flavor descriptions and ingredient details, to help customers make informed choices.
- Food Preparation: Followed detailed recipes and company standards to bake, frost, and decorate cookies.
Ensured cleanliness and proper sanitation of food preparation areas, maintaining compliance with health and safety regulations.
Monitored baking times and temperatures to ensure cookies were baked to perfection.
- Inventory and Stock Management: Managed ingredient levels and restocked supplies as necessary to meet daily demand.
Assisted with unloading deliveries and organizing inventory in the back of the store.
- Team Collaboration: Worked collaboratively with team members to meet production and customer service goals during high-volume periods.
Assisted in maintaining a clean and welcoming store environment, including cleaning workstations and customer areas.
Retail Sales Associate
Kohl's
10.2022 - 07.2023
- Customer Service: Assisted customers with merchandise inquiries and provided excellent service.
Processed Amazon and Kohl's returns efficiently.
Persuaded customers to sign up for Kohl's credit cards and rewards program. - Sales and Cash Handling: Operated registers and handled money transactions accurately.
Managed BOPUS (Buy Online, Pick Up in Store) and Omni-fulfillment, including picking, packing, and shipping orders. - Inventory and Stock Management: Unloaded freight and stocked shelves with new merchandise.
Organized back stock and maintained well-organized sales floors. - Visual Merchandising: Changed signage and assisted with visual displays to enhance store aesthetics.
- Other Skills: Knowledgeable in handling UPS shipments.
Stocked and organized shelves to improve product visibility and availability. - Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Applied Science - Cyber Security
Northern Virginia Community College
Annandale, VA05.2025
High School Diploma -
Gar-Field High School
Woodbridge, VA06.2023
Skills
- Customer Service
- Stock Rotation
- Food safety and sanitation
- Quality Control
- Product presentation
- Visual Merchandising
- Network Security
- Programming / Coding
- Teamwork and Collaboration
- Multitasking
- Fast Paced worker
- Microsoft Office
Timeline
Baker
Crumbl Cookies
08.2023 - Current
Retail Sales Associate
Kohl's
10.2022 - 07.2023
Associate of Applied Science - Cyber Security
Northern Virginia Community College
High School Diploma -
Gar-Field High School
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