Noor Tawalbeh
Kings Mountain,KY
Summary
Dynamic Office Manager at A and I Medical Transportation with a proven track record in optimizing workflows and enhancing customer service. Skilled in scheduling, coordination, and employee training, I successfully implemented office procedures that improved operational efficiency. Passionate about fostering positive relationships and ensuring seamless communication across teams. While simultaneously redirecting employees and customers to the direction where their needs would be addressed and fulfilled.
Overview
3
3
years of professional experience
Work History
Office Manager
A and I Medical Transportation
Palos Hills, IL
06.2022 - Current
- Coordinated scheduling and appointments for staff and clients.
- Assisted in onboarding new employees and training processes.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Maintained organized filing system for important documents.
- Supported financial tasks including invoicing and expense tracking.
- Prepared meeting agendas and took minutes during discussions.
- Implemented office procedures to enhance daily operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Barn Hand
Maple Swamp Farms
Waynesburg, KY
02.2025 - 06.2025
- Monitored feed supply levels to ensure adequate nutrition for all animals on the property.
- Unloaded hay, grain and other goods to neatly store in proper location.
- Cleaned and refilled feed buckets and waterers.
- Provided daily care for horses including feeding, watering, exercising and turnout time.
- Rotated livestock on pastures to control grazing.
- Performed general maintenance around the barn such as painting fences and raking arenas.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
Delivery Driver
Pizza Hut
Sandy, OR
01.2025 - 04.2025
- Managed cash transactions accurately during delivery and pickup.
- Communicated effectively with customers regarding order status and delivery times.
- Assisted in training new drivers on delivery procedures and safety protocols.
- Collaborated with kitchen staff to ensure timely food preparation for deliveries.
- Handled customer complaints professionally to resolve issues quickly.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Notified customers of delays to decrease calls to support.
- Ensured accurate completion of all paperwork associated with deliveries.
- Assisted warehouse personnel in packing orders when necessary.
Barn Hand
Johnson Equestrian Center
Lagrange, IL
07.2023 - 01.2024
- Held horses for the veterinarian during health checks and care, or for the farrier for trimming and shoeing of horse hooves.
- Administered medications and vaccinations or arranged for veterinarians to provide extensive treatment.
- Marked livestock to identify ownership and grade using brands, tags or tattoos.
- Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
- Managed comprehensive maintenance efforts around thebarn, involving fence painting and arena raking.
- Managed daily barn operations, ensuring cleanliness and organization.
- Maintained equipment and tools, ensuring proper functionality and safety.
- Oversaw training sessions for new staff on barn procedures.
Education
Some College (No Degree) -
Somerset Community Collage
Somerset, KYSkills
- Office administration
- Customer service
- Scheduling coordination
- Project management
- Inventory management
- Employee training
- Conflict resolution
- Scheduling
- Database administration
- Staff hiring
- Team bonding
- Relationship building
- Facility management
- Clear oral/written communication
- Staff training
- Data retrieval systems
- Staff management
- Workflow optimization
Languages
Arabic
Native/ Bilingual
Timeline
Barn Hand
Maple Swamp Farms
02.2025 - 06.2025
Delivery Driver
Pizza Hut
01.2025 - 04.2025
Barn Hand
Johnson Equestrian Center
07.2023 - 01.2024
Office Manager
A and I Medical Transportation
06.2022 - Current
Some College (No Degree) -
Somerset Community Collage
Similar Profiles
BRIETTA N. WILSONBRIETTA N. WILSON
Mobility Assistance Vehicle Operator (MAVO) at Quest Medical Transportation LLCMobility Assistance Vehicle Operator (MAVO) at Quest Medical Transportation LLC
Shayla SmithShayla Smith
Customer Service Representative at Medical Transportation Management IncCustomer Service Representative at Medical Transportation Management Inc
Bailey BibbBailey Bibb
Call Center Customer Service Representative at SCR Medical TransportationCall Center Customer Service Representative at SCR Medical Transportation
Sean EllertsonSean Ellertson
Emergency Medical Technician at Coastal Medical Transportation SystemsEmergency Medical Technician at Coastal Medical Transportation Systems
Savannah TwilleySavannah Twilley
Special Education Instructional Assistant at Casey County Board of EducationSpecial Education Instructional Assistant at Casey County Board of Education