Summary
Overview
Work History
Education
Skills
Timeline
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Noor Uddin

Mesa,AZ

Summary

Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

15
15
years of professional experience

Work History

Commercial Card Business Analyst-Payment Associate

Robert Half Contract- JP Morgan Chase
05.2022 - Current
  • Acted as the primary liaison between clients and suppliers, managing communications and ensuring seamless coordination of product offerings tailored to meet diverse business needs, thereby enhancing client satisfaction and supplier engagement.
  • Implemented data protection measures to safeguard candidate information and maintain confidentiality throughout the recruitment process.
  • Adhered to established call scripts, and guidelines to ensure consistency and compliance with company policies during recruitment calls.
  • Designed and implemented customized recruitment strategies, leading to enhanced candidate placements and supplier engagement, ranking consistently in the top 3 for requitable spend in the Tempe region.
  • Identified and executed strategic process improvements, reducing turnaround times and boosting recruitment workflow efficiency and quality.
  • Mastered CRM and applicant tracking systems, to streamline communication and data management, improving team productivity and resource allocation.
  • Cultivated and maintained strong professional relationships with clients and suppliers, building trust and fostering long-term collaboration.

Escalation Specialist

Door Dash
06.2020 - 08.2021
  • Handled inbound issue resolution for partner merchants, customers and ‘Dashers’ worldwide
  • Consistently demonstrated strong problem solving, listening and de-escalation skills
  • Owned issues from start to finish, acting with urgency and communicating at every step
  • Dealt with escalated, more complex complaints from businesses and high-profile clients, maintaining the highest level of service across all clients
  • Met project requirements and goals by monitoring results, controlling resources and making modifications
  • Collaborated with peers, leaders and partners to solve problems and drive the best possible client experience
  • Onboarded and trained new hires with emphasis on quality and empowerment

CCC Service Representative

State Farm
03.2018 - 06.2020
  • Assisted customers in a timely, professional manner while always putting their needs first
  • Identified process inefficiencies and opportunities for improvement and proposed solutions to address
  • Thoroughly documented all incidents and complaints in line with department policies and procedures
  • Effectively multitasked, assisting multiple customers at once while making each feel valued and serviced
  • Proactively sought out ways to help peers and learn new skills and responsibilities outside of my own

Patient Service Coordinator

Spooner Physical Therapy
09.2016 - 02.2018
  • Greeted and assisted patients with a warm, professional and positive attitude
  • Communicated and coordinated with patients on scheduling / rescheduling and billing
  • Maintained patient database, handling highly confidential information with caution and adherence to protocols
  • Improved patient care and daily task efficiency, resulting in smoother operations

Front Desk Medical Receptionist

Arizona Physical Medicine & Rehabilitation
01.2011 - 08.2016
  • Conducted highly detailed computer and data entry for patient medical records
  • Took patient vitals, temperature and blood pressure while maintaining a friendly and professional attitude
  • Mentored and trained new office employees in support of a healthy work culture and highly knowledgeable staff
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files with the utmost confidentiality

Education

Bachelor of Science - Psychology

Arizona State University
06.2018

Associate of Science - General Studies

Mesa Community College
01.2013

High School Diploma - undefined

Compadre High School
06.2010

Skills

  • Customer service
  • Microsoft Access
  • ACES phone software
  • CRM software
  • Salesforce
  • Cold calling
  • Customer support
  • Google Suite
  • Soil genesis
  • Inside sales
  • Alvaria
  • Leadership
  • Customer relationship management
  • Financial sales
  • Slack (5 years)
  • Communication skills
  • B2B sales
  • Negotiation
  • Analysis skills
  • Insurance sales
  • Sales
  • Presentation skills

Timeline

Commercial Card Business Analyst-Payment Associate

Robert Half Contract- JP Morgan Chase
05.2022 - Current

Escalation Specialist

Door Dash
06.2020 - 08.2021

CCC Service Representative

State Farm
03.2018 - 06.2020

Patient Service Coordinator

Spooner Physical Therapy
09.2016 - 02.2018

Front Desk Medical Receptionist

Arizona Physical Medicine & Rehabilitation
01.2011 - 08.2016

High School Diploma - undefined

Compadre High School

Bachelor of Science - Psychology

Arizona State University

Associate of Science - General Studies

Mesa Community College

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Noor Uddin