Noor Uddin
Irvine,CA
Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
3
3
years of professional experience
Work History
COMMERCIAL CARD BUSINESS ANALYST-PAYMENT ASSOCIATE
Robert Half Contract- JP Morgan Chase
05.2022 - Current
- Acted as the primary liaison between clients and suppliers, managing communications and ensuring seamless coordination of product offerings to the suppliers.
- Implemented data protection measures to safeguard candidate information and maintain confidentiality throughout the recruitment process.
- Expedited supplier quotes and conducted thorough analysis and review of pricing and terms to support clients’ purchasing decisions, ensuring alignment with Commercial Card program goals and procurement strategies.
- Partnered with clients across multiple industries to optimize Commercial Card programs, streamlining procurement processes and enhancing supply chain efficiency.
- Identified opportunities to integrate card solutions into supply chain operations, enabling improved payment terms, working capital management, and supplier onboarding.
- Designed and implemented customized recruitment strategies, leading to enhanced candidate placements and supplier engagement, ranking consistently in the top 3 for reputable spend in the Tempe region.
- Developed and updated internal documentation and client-facing materials to support audits, policy adherence, and efficient onboarding processes.
- Mastered CRM and applicant tracking systems, to streamline communication and data management, improving team productivity and resource allocation.
- Cultivated and maintained strong professional relationships with clients and suppliers, building trust and fostering long-term collaboration.
Account Resolution Specialist- Auto Division
Wells Fargo
09.2023 - 04.2024
- Managed a high-risk portfolio of 300+ delinquent auto loans, consistently ranking as a top performer for reducing delinquencies and improving recovery rates.
- Evaluated customer financial situations and negotiated tailored repayment plans, resulting in the successful resolution of 80% of accounts within 60 days.
- Maintained strict adherence to all company policies and state/federal collection regulations, ensuring compliance and mitigating risk.
- Mentored and trained junior collections staff on best practices for handling complex customer interactions and dispute resolution.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
ESCALATION SPECIALIST
Door Dash
- Handled inbound issue resolution for partner merchants, customers and ‘Dashers’ worldwide.
- Consistently demonstrated strong problem solving, listening and de-escalation skills.
- Owned issues from start to finish, acting with urgency and communicating at every step.
- Dealt with escalated, more complex complaints from businesses and high-profile clients, maintaining the highest level of service across all clients.
- Met project requirements and goals by monitoring results, controlling resources and making modifications.
- Collaborated with peers, leaders and partners to solve problems and drive the best possible client experience.
- Onboarded and trained new hires with emphasis on quality and empowerment.
CCC SERVICE REPRESENTATIVE
State Farm
- Assisted customers in a timely, professional manner while always putting their needs first.
- Identified process inefficiencies and opportunities for improvement and proposed solutions to address.
- Thoroughly documented all incidents and complaints in line with department policies and procedures.
- Effectively multitasked, assisting multiple customers at once while making each feel valued and serviced.
- Proactively sought out ways to help peers and learn new skills and responsibilities outside of my own.
PATIENT SERVICE COORDINATOR
Spooner Physical Therapy
- Greeted and assisted patients with a warm, professional and positive attitude.
- Communicated and coordinated with patients on scheduling / rescheduling and billing.
FRONT DESK MEDICAL RECEPTIONIST
Arizona Physical Medicine & Rehabilitation
- Conducted highly detailed computer and data entry for patient medical records.
- Took patient vitals, temperature and blood pressure while maintaining a friendly and professional attitude.
- Mentored and trained new office employees in support of a healthy work culture and highly knowledgeable staff.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files with the utmost confidentiality.
- Maintained patient database, handling highly confidential information with caution and adherence to protocols.
- Improved patient care and daily task efficiency, resulting in smoother operations.
Education
Associate of Science - General Studies
Mesa Community College
Mesa, AZ12-2015
High School Diploma -
Compadre High School
Tempe, AZ05-2009
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ01.2018
Skills
- Customer service
- Microsoft Access
- CRM software
- Salesforce
- Cold calling
- Inside sales
- Customer relationship management
- B2B sales
- ZenDesk
Timeline
Account Resolution Specialist- Auto Division
Wells Fargo
09.2023 - 04.2024
COMMERCIAL CARD BUSINESS ANALYST-PAYMENT ASSOCIATE
Robert Half Contract- JP Morgan Chase
05.2022 - Current
ESCALATION SPECIALIST
Door Dash
CCC SERVICE REPRESENTATIVE
State Farm
PATIENT SERVICE COORDINATOR
Spooner Physical Therapy
FRONT DESK MEDICAL RECEPTIONIST
Arizona Physical Medicine & Rehabilitation
Associate of Science - General Studies
Mesa Community College
High School Diploma -
Compadre High School
Bachelor of Science - Psychology
Arizona State University
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