Noora Kochi
Chandler,AZ
Summary
Logical Solution Analyst with 4 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
15
15
years of professional experience
Work History
Caregiver
Prileo Home Care Home Care Web
Phoenix, AZ
08.2008 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Solution Analyst
Deloitte
Gilbert, AZ
02.2019 - 06.2023
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
- Coordinated installation of updated computer programs and systems.
- Integrated and updated computer systems with latest technologies required for project development.
- Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
- Tested newly installed programs and applications to validate operability.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Tested, maintained and monitored computer programs and systems.
- Assessed usefulness of pre-developed application packages and adapted to user environment.
- Used computer in analysis and solution of business problems.
- Identified strategies to formulate, define and document specifications.
Technical Support Specialist
Apriva, Inc
Scottsdale, AZ
02.2015 - 09.2015
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
Full Stack Web Development Certification - Information Technology
University of Arizona
Tucson, AZ07.2018
Bachelor of Science - Management Information Systems
California State University - East Bay
Hayward, CA05.2000
Skills
- Certificated in Salesforce PDI and ITIL v4
- Best Practices and Standards
- Team Management
- Organizational Skills
- Computer Skills
- Friendly, Positive Attitude
- Relationship Building
- Data Management
- Maintenance & Repair
- Training & Development
- Customer Service
- Microsoft Office
- Planning & Organizing
- People Skills
Languages
Persian
Professional
Pashto
Professional
Timeline
Solution Analyst
Deloitte
02.2019 - 06.2023
Technical Support Specialist
Apriva, Inc
02.2015 - 09.2015
Caregiver
Prileo Home Care Home Care Web
08.2008 - Current
Full Stack Web Development Certification - Information Technology
University of Arizona
Bachelor of Science - Management Information Systems
California State University - East Bay
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