Noor Al Deen Munar
Chestermere,AB
Summary
IT professional with 2+ years of enterprise-level technical support experience at Tata Consultancy Services, supporting a global Shell account of 2,000+ users in a 24/7, SLA-driven environment. Experienced across the full Tier 1/2 support lifecycle, including hardware, software, network, and access troubleshooting, handling up to 150 ServiceNow tickets per day with consistent SLA compliance. Skilled in Active Directory identity and access management, Palo Alto GlobalProtect VPN administration, Microsoft Exchange and 365 support, and PowerShell scripting for process automation. Promoted to Point of Contact, coordinating a team of analysts and liaising between technical resolver groups and business stakeholders. Graduate of Bow Valley College's Information Technology Systems Diploma, May 2026, GPA 3.60, Dean's List. Holds a Post-Graduate Work Permit valid to June 2029 and is fully eligible to work in Canada. Pursuing Microsoft SC-300, Identity and Access Administrator.
Experienced with maintaining high standards of kitchen cleanliness and hygiene. Utilizes efficient dishwashing techniques to support kitchen operations. Knowledge of health and safety regulations, ensuring compliance and clean environment.
Kitchen professional with experience in maintaining cleanliness and hygiene standards in fast-paced environments. Known for consistent performance and supporting kitchen operations effectively. Reliable team member with focus on collaboration and adaptability, ensuring smooth kitchen workflow.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Dishwasher / Steward / AgeCare Dawson
Compass Group / Marquis Hospitality
Chestermere, AB
06.2026 - Current
- Maintained sanitation and equipment turnaround to support operations in high volume, fast paced facility
- Executed physically demanding tasks consistently during assigned shifts
Weekend Dishwasher
Boston Pizza
Chestermere, AB
11.2025 - 04.2026
- Facilitated high volume kitchen operations, ensuring adherence to speed and sanitation standards
- Operated commercial dishwashing equipment to clean plates, utensils, and kitchen tools efficiently.
- Sanitized cookware, surfaces, and food-prep areas to support health and safety standards.
- Sorted and stocked clean dishes, glassware, and supplies for smooth kitchen operations.
Line Cook / Prep Cook / Dishwasher
The Canadian Brewhouse
AB
08.2025 - 01.2026
- Executed various physically demanding tasks in a high-volume kitchen, consistently delivering quality service under time constraints
Senior Sales Representative
OnlyGrowth Agency
Remote
01.2024 - 10.2024
- Managed high-volume client communications across multiple channels, fostering relationships and providing consultative support to achieve customer goals
- Maintained accurate CRM documentation, enhancing negotiation and problem-solving skills to better support client needs
- Managed consultative sales conversations to identify client needs and align service solutions.
- Built strong prospect pipelines through outreach, follow-up, and relationship development.
- Presented proposals clearly, addressing objections and guiding decision-making toward conversion.
System Engineer / Point of Contact
Tata Consultancy Services
Philippines
11.2021 - 11.2023
- Promoted to Point of Contact, coordinating a team of analysts and liaising with subject matter experts and team leaders to manage incident priority, escalation, and cross functional resolution
- Provided Tier 1/2 support in a 24/7 global enterprise environment, resolving up to 150 ServiceNow tickets per day covering hardware, software, network, and access issues for 2,000+ end users while consistently meeting SLA targets
- Managed and troubleshoot Palo Alto GlobalProtect VPN to maintain secure remote access for employees across multiple countries
- Administered identity and access management through Active Directory and LDAP, ensuring account provisioning, role assignments, and enforcement of Role Based Access Control for enhanced security and compliance
- Managed end-to-end user identity lifecycle, including onboarding, transfers, and offboarding, in Active Directory for thousands of enterprise accounts, including password resets, account unlocks, permission changes, and periodic access reviews
- Administered identity and access management through Active Directory and LDAP, covering account provisioning, role assignments, and enforcement of Role Based Access Control
- Authored standard operating procedures and knowledge base documentation that improved ticket resolution times and streamlined onboarding for new analysts
- Coordinated change implementations with cross-functional teams across time zones, documenting procedures and ensuring adherence to governance standards for successful project execution
- Coordinated a team of analysts and liaised with subject matter experts and team leaders to manage incident priority and escalation.
- Client: Shell
Information Technology Administrator, Contract
Varace Air Corporation
Philippines
06.2022 - 12.2022
- Delivered workstation setup, configuration, and troubleshooting support to optimize aviation operations
- Maintained IT asset inventory and coordinated procurement and setup of new equipment
- Managed IT asset inventory, coordinating procurement and setup of equipment to ensure operational readiness
- Executed first level network troubleshooting and routine system maintenance to uphold system reliability
IT Support Intern
Department of Justice
Philippines
01.2020 - 03.2020
- Delivered first level technical support to staff, addressing hardware, software, and account access requests to ensure operational continuity
- Documented recurring issues and enhanced internal support procedures and knowledge resources to streamline troubleshooting efforts
- Assisted users with routine hardware, software, and connectivity troubleshooting.
- Resolved help desk tickets using established incident tracking procedures.
- Configured desktops, laptops, and peripheral devices for end users.
Education
Diploma - Information Technology Systems
Bow Valley College, School of Technology
Calgary, AB05-2026
Bachelor of Science - Information Technology
STI College, Fairview Campus
Philippines01-2020
Skills
- Help desk support, Incident management, ServiceNow, ITIL Framework, SLA Compliance, Remote Desktop Support, First Call Resolution
- Active Directory, User pAccess manaRole BLDAP ANetwork Troubleshooting, ADSI Edit, ADMT, LDAP, Access manaCloud IntegrationAutomation Scriptingtrolioning and DeUser provisioningAccess reviews
- Collaboration Tools
- Hardware Management
- Technical Coordination
- Cleaning and sanitizing
- Attention to detail
- Time management
- Strong work ethic
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
Certification
Cisco Networking Academy, CCNA Pathway Completed: Enterprise Networking Security and Automation; Switching Routing and Wireless Essentials; Introduction to Networks, Microsoft SC-300, Identity and Access Administrator, In Progress, Civil Service Professional Passer, Civil Service Commission, Philippines
Work Authorization
Post-Graduate Work Permit valid to June 2029, fully eligible to work in Canada
Certifications and Training
- Cisco Networking Academy, CCNA Pathway Completed: Enterprise Networking Security and Automation; Switching Routing and Wireless Essentials; Introduction to Networks
- Microsoft SC-300, Identity and Access Administrator, In Progress
- Civil Service Professional Passer, Civil Service Commission, Philippines
Personal Information
- Title: IT Support Technician | Help Desk | Active Directory | ServiceNow | Identity and Access Management
- Work Permit: Post-Graduate Work Permit valid to June 2029, fully eligible to work in Canada
Timeline
Dishwasher / Steward / AgeCare Dawson
Compass Group / Marquis Hospitality
06.2026 - Current
Weekend Dishwasher
Boston Pizza
11.2025 - 04.2026
Line Cook / Prep Cook / Dishwasher
The Canadian Brewhouse
08.2025 - 01.2026
Senior Sales Representative
OnlyGrowth Agency
01.2024 - 10.2024
Information Technology Administrator, Contract
Varace Air Corporation
06.2022 - 12.2022
System Engineer / Point of Contact
Tata Consultancy Services
11.2021 - 11.2023
IT Support Intern
Department of Justice
01.2020 - 03.2020
Bachelor of Science - Information Technology
STI College, Fairview Campus
Diploma - Information Technology Systems
Bow Valley College, School of Technology