Noori Shaik
Minneapolis,USA
Summary
Site Reliability Engineer with a strong background in managing technical systems ensuring the reliability, scalability, and performance of critical infrastructure. Proficient in understand the applications build in Unix, Linux, SQL, and Python. Skilled in incident management, resource management, and change management. Adept at mentoring teams, troubleshooting complex issues, and ensuring operational stability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
TATA Consultancy Services
04.2017 - Current
- Monitoring the performance and integrity of technical systems and infrastructure, identifying potential risks, coordinating with business stakeholders, and implementing strategic solutions to uphold operational stability.
- Serving as the Technical Operations Lead for critical applications, including DCM, CDM, PRM, and CFACTS, leveraging extensive business knowledge to analyze, identify, and resolve issues effectively.
- Application impact assessment reporting and communication of issues to leadership during calls, Escalations and communicating application wise impacts to Business teams/ respective stake holders
- Experience in developing and transition plans to changes made as per the new releases.
- Conducted readiness and assessments of documents to ensure all criteria is met
- Experience in identifying the opportunities for improving the service transition and intake process
- Developing and managing technical budgets, allocating resources effectively, and tracking expenditures to ensure cost efficiency
- Ensure the reliability and availability of systems by implementing monitoring, automation, and incident response strategies
- Actively mentoring team while diagnosing complex technical issues, troubleshooting malfunctions, and coordinating with relevant teams to resolve problems promptly
- Strong Knowledge on Incident Management, Root cause Analysis, Problem Management and Service Level Management
- Strong Knowledge to manage Service Level indicators and SLA of the Incident, Problem and change as per the ITIL Standards
- Resource Management: Involved in handling huge members team with core tasks like Interviewing, Induction, Project and Process Training, 24/7 Shift plan management, Allocation, Releases, preparing Succession and Competency plans, appraisals, mentoring of associates within the team
- Requirement Analysis: Involved in stakeholder meetings, Use case creation, Measurable goals, Problem Analysis and Estimation of development activities
- Proven record of developing tools and software to automate operational processes and reduce manual intervention
- Strong collaboration skills with development teams and stake holders to promote code in to production
Lead Technical Support Engineer
TATA Consultancy Services
01.2011 - 04.2017
- Worked as Technical lead in Production Support Project in Ameriprise Financial Client Location
- Advice & Wealth Management Project in Banking and Finance Domain
- Worked as operations technical engineer for 50+ critical banking domain applications mainly developed in Distributed Systems
- Level 3 support and maintenance of applications build in Java, SQL, Unix, Python and jobtrac
- Ability to understand the complex issue and resolve customer facing issues with in defined SLA
- Maintenance of Daily Mainframe and Distributed Scheduled batches with expertise in tools Tivoli Workload Scheduler, Tidal and Jobtrac
- Analyze, troubleshoot, debug logs and recover Applications build in IT technology
- Expertise in tools Sumo Logic, Science Logic, Dynatrace, Service Now, CyberArk, Jira, Bamboo, Bitbucket, Jenkins, Kibana, Spotlight e.t.c
- Working On Business/Client Requests
- Incident Management and Application Change reviews and approvals
- Performance tuning, Demand Management Initiatives, Project Metric collection and Analysis, Enhancement Activities
- Ability to Multitask to meet deliverables as per their SLAs
- Actively participated in the design and implementation of enhancements, code review, SSRS/Power BI Reports, Monitoring setup/alerts and Disaster Recovery of Applications
- Acted as Release Manager for the successful deliver of project
IT Analyst
TATA Consultancy Services
07.2007 - 12.2010
- Worked in the Service Delivery team to develop and maintain the different Banking Domain Applications as a Production Support Engineer
- Incident, Problem and Change Management Duties
- Daily Batch handling and Monitoring of Applications health using Various Tools
- Discussion with Ameriprise business/clients for the day-to-day status of major processes within the project
- Continuous communication with the end users to assess problem details for completeness and comprehensiveness
- Design and implementation of minor Enhancements /workarounds to the user problems
- Service restoration and recovery from application unavailability, with minimal business impact
- Application monitoring during Mainframe IPL and communication to downstream applications
- Weekly meeting with Business for a status discussion on the improvements in availability, adherence to procedures
- Worked in all Disaster Recovery plans for all the applications Supported
Education
Bachelor of Technology - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
01.2006
Skills
- Unix/Linux
- ITIL
- Leadership
- Python
- Change Management
- Operating Systems
- SQL & Database Querying
- Sumo Logic
- Science Logic
- Dynatrace
- Service Now
- CyberArk
- Jira
- Bamboo
- Bitbucket
- Jenkins
- Kibana
- Spotlight
- Tivoli Workload Scheduler
- Tidal
- WinSCP
- Docker
- Apache/Tomcat
- IBM MQ
- WebSphere MQ
- Crontab
- Confluence,SharePoint
- Rancher
- Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- SQL Developer
- Stakeholder management
- Agile & Waterfall Methodologies
- Quality Measurement Systems (eg, AQMS)
Certification
- Certified Agile Leadership
- ITIL v2
Tools And Utilities
- Sumo Logic
- Science Logic
- Dynatrace
- Service Now
- CyberArk
- Jira
- Bamboo
- Bitbucket
- Jenkins
- Kibana
- Spotlight
- Tivoli Workload Scheduler
- Tidal
- WinSCP
- Docker
- Apache/Tomcat
- IBM MQ
- WebSphere MQ
- Crontab
- Confluence
- Rancher
- SharePoint
- MS
- Informatica Power Centre
- SQL Developer
- SQL Server Studio
- Middleware
- GIT
Timeline
Site Reliability Engineer
TATA Consultancy Services
04.2017 - Current
Lead Technical Support Engineer
TATA Consultancy Services
01.2011 - 04.2017
IT Analyst
TATA Consultancy Services
07.2007 - 12.2010
Bachelor of Technology - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Farah TurnerFarah Turner
Certified Conscious Parent Coach at Awakening EssenceCertified Conscious Parent Coach at Awakening Essence