Nooria Atiki
Seattle,Washington
Summary
Dynamic and dedicated professional with extensive experience in customer service at Kabul Restaurant. Proven ability to enhance guest relations through strong multitasking and active listening skills. Recognized for maintaining high service standards and resolving complex issues, ensuring a positive dining experience while fostering teamwork and collaboration among staff.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress
Kabul Restaurant
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Queen Ann Nursing Home
07.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationship.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Social Worker
Khadijah Project
09.2021 - 12.2022
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
Social Coordinator
Justness Project
09.2021 - 05.2022
- Ensured successful events by managing logistics, budgets, and vendor coordination.
- Boosted engagement on social media channels with captivating content creation and curation.
- Streamlined event planning processes to increase efficiency and reduce costs without sacrificing quality or impact.
- Enhanced event attendance by strategically promoting and marketing social initiatives.
- Improved volunteer retention by implementing thoughtful recognition programs and ongoing communication plans.
- Organized special projects such as charity drives or auctions, raising funds for organizational needs.
Receptionist
Sky International Insurance Company (SIIC)
01.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Education
High School Diploma -
Rahman Meena High School
Kabul, Afghanistan Bachelor of Arts -
Seattle University
Seattle, WA06-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Hospitality service expertise
- Complex Problem-solving
- Active listening
- Time management
- Performance improvement
- Sales techniques
- Guest Relations
Languages
Hindi
Limited Working
Persian
Native or Bilingual
English
Full Professional
Urdu
Limited Working
Timeline
Waitress
Kabul Restaurant
10.2024 - Current
Server
Queen Ann Nursing Home
07.2023 - 07.2024
Social Worker
Khadijah Project
09.2021 - 12.2022
Social Coordinator
Justness Project
09.2021 - 05.2022
Receptionist
Sky International Insurance Company (SIIC)
01.2020 - 07.2021
High School Diploma -
Rahman Meena High School
Bachelor of Arts -
Seattle University
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