Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NOOR UL AMIN

LAHORE,PASKISTAN

Summary

Dynamic customer service professional with expertise in resolving billing discrepancies and enhancing client satisfaction. Proven ability to maintain composure under pressure while effectively communicating with diverse teams. Results-oriented supervisor with a strong background in call center operations. Skilled in training and mentoring teams to improve performance and drive customer satisfaction. Committed to fostering a productive work environment and achieving operational excellence.

Overview

3
3
years of professional experience

Work History

GEICO( SALES & PROCESSING)

KZ PROCESSING
LAHORE, PAKISTAN
11.2024 - 08.2025
  • Scanned completed forms, identification, and insurance cards to maintain organized patient records.
  • Coordinated with Medicare, Medicaid, and private insurers to resolve billing discrepancies.
  • Documented all transactions related to credit card sales activities for accurate record-keeping.
  • Engaged in regular training sessions to remain informed on healthcare regulations and insurance policies.
  • Negotiated rates with carriers and communicated updates effectively to sales team.

CSR, Sales SPECTRUM

AVRO
LAHORE, PAKISTAN
12.2023 - 05.2024
  • Maintained composure and professionalism under pressure to resolve tense situations effectively.
  • Informed customers about billing procedures, processed payments, and assisted with payment option setups.
  • Identified customer needs through active listening to recommend optimal products and services.
  • Assisted customers upon store entry with merchandise selection and purchase completion.

CSR, Sales {SPECTRUM}

APEX BPO
LAHORE, PAKISTAN
08.2023 - 10.2023
  • Resolved customer issues through knowledgeable, friendly service to enhance satisfaction.
  • Informed customers regarding billing procedures and processed payments efficiently.
  • Assisted customers with payment option setups to facilitate smooth transactions.
  • Greeted customers, ensuring welcoming experiences and positive interactions.
  • Reset store displays for special events and seasonal merchandise updates to attract attention.

Supervisor{OUT BOUND SALES TELECOM}

MULTILINKS BPO
LAHORE, PAKISTAN
02.2022 - 03.2023
  • Supervised daily operations of call center team, ensuring effective communication.
  • Trained new staff on customer service protocols and system navigation.
  • Monitored call quality and provided feedback for continuous improvement.
  • Managed scheduling to optimize staffing levels during peak hours.
  • Implemented strategies to enhance team morale and productivity.
  • Participated in hiring interviews and selection process for new team members.

CSR SALES { US ENERGY},

AMMAR SHEIKH (AS BPO)
LAHORE, PAKISTAN
02.2022 - 03.2023
  • Resolved customer inquiries and issues promptly to enhance service satisfaction.
    Maintained thorough product knowledge to provide informed recommendations.
    Educated customers on product features and company policies for improved understanding.
    Delivered accurate information regarding products and services to aid decision-making.
    Cultivated strong customer relationships to promote repeat business opportunities.

Education

Associate of Science -

FORMAN CHRISTIAN COLLEGE
LAHORE
07-2022

Associate of Science -

PRIDE PUBLIC HIGH SCHOOL
SULTAN TOWN
06-2020

Skills

  • Transaction documentation
  • Billing resolution
  • Customer education
  • Call monitoring
  • Staff training
  • Customer relationship management
  • Sales strategies
  • Performance feedback
  • Problem solving

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Punjabi
Full Professional

Timeline

GEICO( SALES & PROCESSING)

KZ PROCESSING
11.2024 - 08.2025

CSR, Sales SPECTRUM

AVRO
12.2023 - 05.2024

CSR, Sales {SPECTRUM}

APEX BPO
08.2023 - 10.2023

Supervisor{OUT BOUND SALES TELECOM}

MULTILINKS BPO
02.2022 - 03.2023

CSR SALES { US ENERGY},

AMMAR SHEIKH (AS BPO)
02.2022 - 03.2023

Associate of Science -

FORMAN CHRISTIAN COLLEGE

Associate of Science -

PRIDE PUBLIC HIGH SCHOOL

Similar Profiles

CREATE PROFILE