Noorulzahraa Ogaili
Baltimore,MD
Summary
Experienced restaurant server with a track record of delivering exceptional customer service in fast-paced, high-volume dining establishments. Adept at handling demanding environments while ensuring utmost customer satisfaction. Skilled manager with a proven ability to enhance operations, lead teams, and drive productivity. Fluent in English, Arabic, and Spanish, offering expertise in client service, interpretation, and team leadership. Proficient in data analysis, business planning, and operations management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Arabic Medical Interpreter
Fluent Language Solutions
07.2019 - Current
- Provided real-time Arabic interpretation during medical appointments, facilitating communication between healthcare professionals and Arabic-speaking patients.
- Monitored industry trends and provided cultural insights to help bridge communication gaps.
- Ensured accurate, on-the-spot translations while maintaining cultural sensitivity.
Arabic Medical Interpreter
Liberty Language Services
02.2017 - Current
- Supported law enforcement investigations by interpreting for Arabic-speaking individuals during interviews and legal proceedings.
- Translated medical documents and patient information with precise language and cultural considerations.
- Attended training programs to improve professional knowledge and interpretation skills.
Arabic Medical Interpreter
Ad Astra Inc.
01.2016 - Current
- Provided interpretation in medical, general, and legal settings, ensuring clear and accurate communication for Arabic-speaking clients.
- Facilitated patient-provider communication during medical appointments, translating complex medical terminology and treatment plans.
- Supported legal professionals by interpreting during depositions, interviews, and court proceedings.
- Maintained strict confidentiality and professionalism while handling sensitive information in both medical and legal cases.
Server
Blackwall Hitch
10.2022 - 10.2024
- Delivered outstanding customer service in a high-volume restaurant, handling over 100 guests daily.
- Effectively communicated menu knowledge to guests, accommodating special requests and dietary restrictions.
- Collaborated with kitchen and bar staff to ensure seamless service, optimizing the guest experience.
- Mentored new servers, helping them improve service quality and learn operational best practices.
- Managed customer concerns with professionalism, fostering positive relationships and repeat business.
Manager
Amazon MTN5
10.2019 - 09.2021
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement from building MTN5 being number 98 out of 100 to number 4 out of 100 in the USA
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Evaluated report data to proactively adjust and enhance operations.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with associates and suppliers through account development.
Arabic Educational Interpreter
Aha! Interpreting Solutions LLC
06.2019 - 08.2019
- Supported classroom teachers in creating a culturally sensitive and linguistically appropriate learning environment for deaf or hard-of-hearing students.
- Contributed to the development of school-wide initiatives focused on increasing accessibility and inclusion for all learners.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Assistant Manager
Sears
02.2015 - 12.2017
- Trained and mentored new hires, ensuring smooth onboarding and alignment with company standards and values.
- Recognized for outstanding leadership and contribution to improving operational efficiency, resulting in increased revenue.
- Led teams in fast-paced environments, consistently meeting or exceeding operational and financial goals.
Assistant Restaurant Manager
Masala Mix
03.2015 - 10.2017
- Managed a team of 15 employees, overseeing daily restaurant operations and ensuring high standards of food preparation and customer service.
- Designed training programs to enhance staff skills in food safety, service, and efficiency, leading to improved performance.
- Addressed and resolved customer complaints to maximize satisfaction and drive repeat business.
Online Marketing Coordinator
BICO
01.2015 - 07.2017
- Boosted brand awareness through the creation of engaging social media campaigns.
- Created content strategies for digital media.
- Developed and implemented techniques for increasing page visits and likes.
Medical Office Receptionist
Mid-Atlantic Epilepsy & Sleep Center
05.2015 - 12.2016
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed patient appointments efficiently, reducing wait times significantly.
Education
Associate of Science - Life Science
Montgomery College
Rockville, MDAssociate of Science - Legal Studies
Baltimore City Community College
Baltimore, MD05.2025
Skills
- Legal Research and Writing
- Customer Service
- Professional Demeanor
- Team Leadership
- Conflict Resolution
- Communication
- Time Management
- Problem-Solving
- Data Organization
- Adaptability
- Multitasking Abilities
- Staff Education
Certification
- Computer Literacy Certificate
BUA 112 - Computers for Business Management
Proficient in Microsoft Word, Excel, PowerPoint, and Access. - Certified Arabic Medical Interpreter
Interpreters Associate Inc. - Arabic Translation Certificate
Ad Astra
Timeline
Server
Blackwall Hitch
10.2022 - 10.2024
Manager
Amazon MTN5
10.2019 - 09.2021
Arabic Medical Interpreter
Fluent Language Solutions
07.2019 - Current
Arabic Educational Interpreter
Aha! Interpreting Solutions LLC
06.2019 - 08.2019
Arabic Medical Interpreter
Liberty Language Services
02.2017 - Current
Arabic Medical Interpreter
Ad Astra Inc.
01.2016 - Current
Medical Office Receptionist
Mid-Atlantic Epilepsy & Sleep Center
05.2015 - 12.2016
Assistant Restaurant Manager
Masala Mix
03.2015 - 10.2017
Assistant Manager
Sears
02.2015 - 12.2017
Online Marketing Coordinator
BICO
01.2015 - 07.2017
- Computer Literacy Certificate
BUA 112 - Computers for Business Management
Proficient in Microsoft Word, Excel, PowerPoint, and Access. - Certified Arabic Medical Interpreter
Interpreters Associate Inc. - Arabic Translation Certificate
Ad Astra
Associate of Science - Life Science
Montgomery College
Associate of Science - Legal Studies
Baltimore City Community College
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