NOPCHAI BOOCHAPUN
Fort Lauderdale,FL
Summary
Accomplished Store Manager at Broward Linen, adept in customer service and operations, significantly improved customer satisfaction through staff training and innovative problem-solving. Mentored future leaders, enhancing team productivity and fostering a culture of collaboration and continuous learning. Skilled in multitasking and fostering positive customer relations, consistently achieving and surpassing company goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Broward Linen
2014.05 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Manager
Atlantic Linen Services
2014.04 - 2023.10
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
Restaurant Server
Thai BayShore
2009.04 - 2014.04
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Supported needs of 11 person wait staff who attended to specific needs of countless customers daily for Dining restaurant with social relevancy and intentionality.
Education
High School Diploma -
Pathum Thani Technical Collage
Pathum Thani Province Thailand04.1990
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Opening and closing procedures
- Operations
- Customer Response
Languages
Thai
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Broward Linen
2014.05 - Current
Manager
Atlantic Linen Services
2014.04 - 2023.10
Restaurant Server
Thai BayShore
2009.04 - 2014.04
High School Diploma -
Pathum Thani Technical Collage
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