Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Hidalgo

McAllen,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and promoting integrity. Looking to bring 5+ years of experience to a challenging new role that will enhance growth within the company.

Overview

10
10
years of professional experience

Work History

Rep 2, Mobile and Account Management CSR

Spectrum
04.2022 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to maintain customer confidence and prevent loss of business.
  • Reached performance targets through diligent work ethic and focus on results-driven tasks.
  • Work with Training development of 7+ new hire classes, as well as flip Account Management as Progress Partner.

Virtual Receptionist

MAP Communications
02.2021 - 04.2022
  • Managed high volume of over 80 inbound calls, providing efficient service and taking detailed messages for clients.

Tier 2, Escalation CSR

Ticketmaster
08.2018 - 02.2020
  • Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
  • Investigated and resolved customer inquiries and complaints quickly, handle escalated calls and respond to clients.
  • Collaborated with management to develop strategies for enhancing overall customer experience.

Manager

Whataburger
09.2014 - 09.2019
  • Managed and motivated teams of 12-60 employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

Education

BBA - Business Management

University of Texas Rio Grande Valley
Edinburg, TX
05.2026

Skills

  • Customer Support

  • Fluent Bilingualism

  • Conflict Resolution

  • Critical Thinking

  • Goal-oriented mindset

  • Customer Support

Accomplishments

  • Achieved several All Star, and Quarterly awards by meeting goal metrics with accuracy and efficiency.
  • Achieved 2024 Gold Award through effectively displaying Charter behaviors.
  • Collaborated with Training department in the development of Account Management flip classes throughout 2023, and numerous Mobile Billing new hire classes.

Timeline

Rep 2, Mobile and Account Management CSR

Spectrum
04.2022 - Current

Virtual Receptionist

MAP Communications
02.2021 - 04.2022

Tier 2, Escalation CSR

Ticketmaster
08.2018 - 02.2020

Manager

Whataburger
09.2014 - 09.2019

BBA - Business Management

University of Texas Rio Grande Valley

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