Jillian Shoup
Zeeland,MI
Summary
I am a hard-working and sociable employee who practices time management and appreciates team collaboration as well as individual work. I can demonstrate hospitality to potential customers to enhance their customer service experience. I am punctual and able to adapt to new or different positions easily.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Anna's House
Holland, MI
10.2023 - 08.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Processed payments accurately using cash registers or point-of-sale systems.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Head Hostess
The Barge
Saugatuck, MICHIGAN
06.2020 - 08.2024
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Assisted with seating arrangements for large groups and special occasions.
- Resolved conflicts between customers in an efficient and professional manner.
- Trained new staff on proper hosting procedures and policies.
Education
Associate of Arts - Business
Grand Rapids Community College
Grand Rapids, MI05-2024
Marketing
Loyola University of Chicago
Chicago, ILSkills
- Handling Complaints
- Guest Engagement
- Relationship Management
- Positive and professional
- Strong Work Ethic
Timeline
Wait Staff Member
Anna's House
10.2023 - 08.2024
Head Hostess
The Barge
06.2020 - 08.2024
Associate of Arts - Business
Grand Rapids Community College
Marketing
Loyola University of Chicago
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