DANESHA GOGGINS
Summary
Dynamic leader with a commitment to excellence. Armed with strong communication and interpersonal aptitude, coupled with strong ability to build rapport with individuals and express ideas in an articulate and logical manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Home loans Specialist
Bank of America
05.2021 - Current
- Answer questions from clients on principal balances, amortization tables, and lien releases
- Assist clients with payoff requests, mortgage payments, and faxing of mortgage documents while accurately recording accounts
- Enhanced company reputation by delivering exceptional service that resulted in numerous positive client reviews.
- Fostered a positive work environment by collaborating with team members and contributing to a productive atmosphere.
- Increased customer satisfaction by providing expert guidance on home loan products and processes.
- Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
Professional Nanny
Moms Best Friends
12.2018 - 07.2023
- Created nurturing, safe environments to promote emotional, social and intellectual growth
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
- Interacted positively with children to promote mental and emotional development
- Followed routines to foster stability and structure in children's lives during parental absences.
Preschool Teacher
Lion Heart Children's Academy
12.2017 - 11.2018
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Create a curriculum and daily lesson plans
- Taught children foundational skills in colors, shapes, and letters
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education
Bachelor of Human Services Child Development and Family Studies -
University of North Texas at Dallas
Dallas, Texas05.2024
Associates of Arts -
Dallas College-Mountain View
Dallas, Texas05.2021
Skills
- Communication
- Critical-thinking
- Microsoft Word
- Microsoft Excel
- Problem-solving
- Decision-making
- Organizational Skills
- Leadership Skills
- Client Account Management
- Attention to Detail
- Customer service-focused
- Active Listening and Learning
Coursework
- Child Development
- Social & Behavioral Science
Personal Information
Title: HUMAN SERVICES CHILD DEVELOPMENT AND FAMILY STUDIES
Timeline
Home loans Specialist
Bank of America
05.2021 - Current
Professional Nanny
Moms Best Friends
12.2018 - 07.2023
Preschool Teacher
Lion Heart Children's Academy
12.2017 - 11.2018
Bachelor of Human Services Child Development and Family Studies -
University of North Texas at Dallas
Associates of Arts -
Dallas College-Mountain View