Jillian Lawson
Pearland
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Administration Coordinator
Marshalls Department Store
10.2018 - 08.2021
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Managed confidential employee records, ensuring privacy and compliance with company policies and legal regulations.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
Waitress, Hostess, Busser
Mediterraneos Restaurant
02.2017 - 08.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Aeropostale
11.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Receptionist
Hired Hands Spa & Salon
01.2016 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Nursing
San Jacinto College
Pasadena, TXHigh School Diploma -
Clear Lake High School
2929 Bay Area Blvd. Houston, TX 7705805.2018
Skills
- Report generation
- Office administration
- Document control
- Telephone etiquette
- Document management
- Data entry
- Bookkeeping
- Event planning
- Team leadership
- Employee supervision
- Coaching and mentoring
My Dogs, Outdoor Activities & Cooking
I love spending time with my dogs, they're my babies.
I like doing anything outdoors like Walks, Fishing, Bike Riding or even just reading my Bible.
I love cooking, cooking/baking for my family& friends or trying new things I've never made before.
Timeline
Administration Coordinator
Marshalls Department Store
10.2018 - 08.2021
Waitress, Hostess, Busser
Mediterraneos Restaurant
02.2017 - 08.2017
Sales Associate
Aeropostale
11.2016 - 01.2017
Receptionist
Hired Hands Spa & Salon
01.2016 - 08.2016
No Degree - Nursing
San Jacinto College
High School Diploma -
Clear Lake High School