Summary

Overview

Work History

Education

Skills

Assessments

Languages

Timeline

Nora Aguilar Maymes

Oxnard,CA

Summary

My goal is to become an associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

years of professional experience

Work History

On-Site Supervisor

Empire Workforce Solutions

09.2023 - Current

Oversaw the day-to-day operations billing, customer service, complaints, and all department in the facility
Completed staff reviews, on-boarding, payroll, training, and other Human Resources procedures
Supervised 49 employees and communicated effectively with employees explaining their job responsibilities
Responded to client request
Responsible for accurate payroll processing every week
Recruited for potential candidates to fill positions
Maintaining database of qualified candidates for future placements
Anticipated future staffing needed to ensure sufficient coverage
Able to function, and complex involving and fast-paced environments.

HR Coordinator/Administrative Assistant

American Guard Services

06.2021 - 06.2022

On-boarding of all new security employees for the County of Ventura
Prepared new employee security guard files for the County of Ventura
Updated and maintained employment status
Create report for upper management
Order office supplies
Appointment Scheduling
Increase hiring through networking and recruitment activities
Developed relationships with local college and community organizations to be presented at career fair, community outreaches.

Customer Service Representative/Front Office

DEWEY PEST CONTROL

11.2019 - 06.2021

Inbound and Outbound calls up to 100+ daily
Email correspondence up to 30+ daily
Greeted all incoming visitors and clients
Dispatched technicians to appropriate job sites
Scheduled and dispatched technicians to the appropriate work site
Handled all customer inquiries, complaints, billing questions and service requests
Managed multiple accounts within an appointed territory
Created and issued quotes using Oracle Java software
Created invoices and collected payment through in-person and over the phone
Helped facilitate business with new customers as well as proactively engage with pre-existing
Account and inventory management via Service Fusion
Daily inventory and payroll counts
Managing and booking appointments, consultations, conference calls, and interviews.

Customer Service/Sales Representative

Kevin Jewelers

09.2019 - 11.2019

Assist store manager in various project
Prospect and contact potential customers
Daily case count
Resolve customer inquiries
Balance cash drawer
Create reports for upper management
Maintain accurate and attractive merchandise display, to ensure maximize purchase
Provided customer service to continue relationship with regular customers and new customers
Emailed, called or postcard invited customers for sales and special
Achieved a daily and monthly sale goal.

Administrative Assistant/Customer Service

Jewelry Couture by Shati

01.2017 - 08.2018

Partake in emails and phone meeting with vendors to discuss product
Tag new merchandise on software with specific and detail description such as, collection, brand, karat, and center diamond weight
Payroll
Create credit memos for sales associates for any hold or unpaid merchandise
Form a monthly sales report and inventory list on Microsoft Excel, to send via email to vendors
Create and adjust Invoice, Layaway, Credit invoice and credit application accounts records on ourgemsoft program
Create a general daily audit to calculate all inquiries to have an accurate total
Record overall charges on excel to compare to last year's profits
Accountable for cash funds, for any miscellaneous purchases
Format detailed layout for our security to track the clientele flow
Research and retrieve information to resolved customer demands
Gather personal and insurance information from ownership.

Cashier/Returns Associate

The Home Depot

03.2015 - 01.2017

Home Depot cashiers work alongside managers and sales associates to ensure every customer enjoys satisfying shopping experience
Help customers with any final purchases and operate registers and credit card machines
Demonstrating high level of knowledge of products, services and procedures in assigned area and nearby departments, knows priority SKUs
Has a full understand of the customers' needs, provides customer with the best solution even if it involves a markdown, contacts other associates/leaders as needed; until customer's need are met
Report any incident/accident to the Manager on Duty
Answers customer phone calls and direct calls to associate or manager
Makes sure that all the papers related to the products unwanted by the customers are in order
Eligible a Refund or Store Credit while determined the Items as a marked or final sale
Knowledgeable with return orders, online orders, damaged, special order, and non-receipt item.