Nora AL- Shadidi
Woodbridge,VA
Summary
Detail-oriented IT Support Specialist and Junior Database Administrator with over 3 years of experience in high-pressure environments. Expertise in troubleshooting hardware, software, networking, and database systems while managing backups and access control. Committed to reducing downtime and enhancing system performance through reliable technical support.
Overview
8
8
years of professional experience
Work History
Database Administrator
Angel Heart LLC
03.2023 - Current
- Set up and maintained databases to support business data needs.
- Managed user access and database security settings.
- Performed regular backups and recovery tasks.
- Monitored performance and fixed basic database issues.
- Supported IT teams with SQL queries and data requests.
- Helped reduce downtime by troubleshooting database problems.
- Maintained accurate and reliable data for business systems.
- Enhanced database performance through routine monitoring and optimization tasks.
- Supported smooth application performance by ensuring accurate and accessible data systems.
IT Support Specialist
Ford Motor Company Dealership
06.2018 - 06.2021
- Delivered technical support to employees across sales, service, finance, and management departments.
- Managed troubleshooting and user support for Microsoft 365 applications, ensuring seamless operation of Outlook, Teams, and Office.
- Streamlined operational efficiency through installation and maintenance of computers, laptops, printers, scanners, and mobile devices.
- Identified and fixed hardware, software, printer, and network malfunctions efficiently.
- Administered Active Directory user accounts to ensure secure access and efficient password reset processes.
- Implemented security updates and antivirus software to safeguard systems against potential threats.
- Enhanced troubleshooting techniques to expedite help desk ticket resolution, achieving a 25% decrease in response time.
- Managed deployment and configuration processes for 50+ new workstations, ensuring seamless integration during system upgrades.
- Implemented strategies to sustain 99% uptime for critical systems, supporting overall business functionality.
- Collaborated with vendors to troubleshoot and resolve network and technology challenges.
- Conducted training sessions to improve employee proficiency in Microsoft 365 and enhance cybersecurity awareness.
Education
Bachelor’s degree - computer science (Programming Database)
Strayer University
Woodbridge, VA01-2018
Skills
- Windows operating systems 10/11
- Analytical problem solving
- Server management with Windows Server
- Microsoft 365 proficiency
- Email and collaboration tools (Outlook, Teams)
- Cloud services (SharePoint, OneDrive)
- SQL database querying skills
- Data analysis techniques
- Database administration expertise
- Cross-platform OS (Windows/Linux)
- Technical troubleshooting skills
- Networking protocols (TCP/IP)
- DNS and DHCP services management
- VPN configuration expertise
- Wi-Fi network troubleshooting skills
- Active Directory services management
- Group Policy configuration skills
- Hardware support (PCs, laptops)
- Peripheral device management (printers, scanners)
- Mobile device support strategies
- Remote access solutions (Remote Desktop, TeamViewer, AnyDesk)
- Data security
Timeline
Database Administrator
Angel Heart LLC
03.2023 - Current
IT Support Specialist
Ford Motor Company Dealership
06.2018 - 06.2021
Bachelor’s degree - computer science (Programming Database)
Strayer University