Pharmacy Technician Trainee
Paymon Lalehpour
Newton, MA
10.2021 - 04.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Assisted with filling of over 100 prescriptions daily.
- Completed insurance forms and billed insurance companies.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
