Nora Benavides
Dumfries,VA
Summary
Dynamic professional with extensive experience in guest relations and property management at Guardian Industries. Proven track record in enhancing customer satisfaction through exceptional communication and effective task delegation. Skilled in developing efficient processes and training teams, fostering a collaborative environment that drives operational excellence and elevates guest experiences.
Professional hospitality expert prepared for this role. Skilled in managing guest experiences, resolving issues, and ensuring high satisfaction. Strong focus on team collaboration and adapting to changing needs. Known for excellent communication, organizational skills, and reliability.
Overview
28
28
years of professional experience
Work History
Lead Concierge
Guardian Industries
08.2025 - Current
- Provided exceptional guest services, addressing inquiries and resolving issues promptly.
- Coordinated transportation and logistics for guests, ensuring smooth arrivals and departures.
- Developed relationships with local vendors to enhance guest experience offerings.
- Trained new team members on standard operating procedures and customer service excellence.
- Enhanced communication channels between departments to improve overall guest satisfaction levels.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.
- Greeted guests upon arrival by providing warm welcome.
- Answered Phone calls and transferred to leasing office.
Facility Cleaner
Palm Facility Services
10.2020 - 08.2025
- Ensured cleanliness and sanitation of facilities, adhering to safety protocols and guidelines.
- Operated cleaning equipment, including floor scrubbers and vacuums, to maintain high standards of hygiene.
- Trained new staff on proper cleaning techniques and safety measures to enhance team efficiency.
- Contributed to a healthy work environment by emptying trash receptacles and recycling bins regularly.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Shift Supervisor
KFC Taco Bell
06.2008 - 08.2020
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new team members on procedures and customer service standards.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented scheduling adjustments to optimize labor costs and improve service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Cashier Team Lead
Wendys Restaurant
03.1998 - 01.2000
- Trained and mentored new cashiers on customer service techniques and operational procedures.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Implemented workflow improvements that enhanced efficiency during peak service hours.
- Resolved customer complaints promptly, promoting a positive dining experience and brand loyalty.
Education
High School Diploma -
McLean High School
McLean, VA06-2002
Skills
- Exceptional communication
- Property management
- Guest relations
- Task delegation
- Call management
- Active Listening
- Reliability and punctuality
- Verbal and written communications
Languages
Spanish
Native or Bilingual
Timeline
Lead Concierge
Guardian Industries
08.2025 - Current
Facility Cleaner
Palm Facility Services
10.2020 - 08.2025
Shift Supervisor
KFC Taco Bell
06.2008 - 08.2020
Cashier Team Lead
Wendys Restaurant
03.1998 - 01.2000
High School Diploma -
McLean High School