ELIZABETH DEWAR
Phoenix,Az
Summary
Excellent oral and written communication skills, aggressive learner, ability to perform various tasks, filing, copy documents, faxing, multiple phone lines, ten-key touch, and basic computer skills, seventeen years of customer service experience.
Overview
16
16
years of professional experience
Work History
Environmental Health and Safety Specialist
Phoenix Children's Hospital Foundation
01.2023 - 10.2023
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Self-motivated, with a strong sense of personal responsibility.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Stored chemicals in compliance with [Name] regulations.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed waste paper and other trash from premises to designated area.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
Customer Service Representative/Driver
Exela Technologies
12.2020 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Verified package information to check for accuracy and completeness.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Contacted customers to confirm delivery details and locations.
- Utilized GPS navigation systems to navigate faster routes.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
Mail Room Clerk/Office Biller
MBI Industrial Medicine
03.2020 - 11.2020
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Exceeded goals through effective task prioritization and great work ethic
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Led projects and analyzed data to identify opportunities for improvement
- Took money and cards from customers to handle payment processing
- Accurately posted payments and adjustments both electronically and manually
- Communicated effectively with others through active listening and dynamic interpersonal skills
- Facilitated payment of invoices due by contacting clients and sending bill reminders
- Summarized receivables by maintaining invoice accounts, preparing reports, and verifying totals
- Posted customer payments by recording checks, cash, and credit card transactions
- Updated receivables by totaling unpaid invoices
- Performed administrative and clerical tasks by entering data, preparing invoices, and filing paperwork
- Prepared cash and check payments for bank by filling out deposit slips and bundling funds
- Checked figures and postings to verify correct entry, mathematical accuracy, and proper codes.
Package Handler
Intermountain Staffing
07.2018 - 02.2019
- Labeled packages according to instructions provided on work orders
- Kept storage areas organized, clean and secure to fully protect company assets
- Assembled, sealed, and loaded packages into correct trucks
- Loaded package containers onto forklifts and transported into packaging areas
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Used hand-held scanners and physical logs to accurately track item movements
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
Package Handler
FedEx
08.2017 - 05.2018
- Loading and unloading UPS trucks, sorting packages of different sizes and weights by hand, carrying, scanning, and placing packages
- Labeled packages according to instructions provided on work orders
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Assembled, sealed, and loaded packages into correct trucks
- Kept storage areas organized, clean and secure to fully protect company assets
- Prevented load shifting or damage by using bracing and strapping techniques
- Sorted items according to its destination
- Used hand-held scanners and physical logs to accurately track item movements
- Loaded package containers onto forklifts and transported into packaging areas.
Caregiver
06.2011 - 09.2015
- Helped family member plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
- Provided basic grooming and hygiene assistance to patient, including bathing and dressing
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Coordinated daily medicine schedules and administration to help client address symptoms and enhance quality of life
- Maintained clean, safe and well-organized patient environment
- Administered medication as directed by physician
- Helped patient safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Supervised daily activities and aided when needed.
Customer Service Associate
Fry's Food and Drug Stores
02.2010 - 03.2011
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Monitored self-checkout systems and provided assistance or intervention where required
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
- Used POS system to enter orders, process payments, and issue receipts
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Quickly and accurately counted drawers at start and end of each shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assisted customers by answering questions and fulfilling requests.
Customer service
Fry's
09.2007 - 03.2009
- Food
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Routed incoming mail and messages to relevant personnel without delay
- Collected, sorted, distributed, and sent mail and packages.
Education
Medical - Billing
International Institute of America
Phoenix, AZSkills
- Handling and Sorting Mail
- Workplace Safety
- Filing
- Recordkeeping
- Mail Sorting
- Sorting
- Mail Distribution
- Excellent work ethic
- Clerical
- Credit card processing
- Warehousing functions
- Retail store support
Timeline
Environmental Health and Safety Specialist
Phoenix Children's Hospital Foundation
01.2023 - 10.2023
Customer Service Representative/Driver
Exela Technologies
12.2020 - 01.2023
Mail Room Clerk/Office Biller
MBI Industrial Medicine
03.2020 - 11.2020
Package Handler
Intermountain Staffing
07.2018 - 02.2019
Package Handler
FedEx
08.2017 - 05.2018
Caregiver
06.2011 - 09.2015
Customer Service Associate
Fry's Food and Drug Stores
02.2010 - 03.2011
Customer service
Fry's
09.2007 - 03.2009
Medical - Billing
International Institute of America
Similar Profiles
Harry Cintron JrHarry Cintron Jr
Anesthesia Technician II at Phoenix Children's Hospital FoundationAnesthesia Technician II at Phoenix Children's Hospital Foundation
Onyinye EmodiOnyinye Emodi
Service Support Tech at Phoenix Children's Hospital FoundationService Support Tech at Phoenix Children's Hospital Foundation
Marilyn PeralesMarilyn Perales
Volunteer at Phoenix Children's Hospital FoundationVolunteer at Phoenix Children's Hospital Foundation
Asia DibariAsia Dibari
Medical Scribe at Phoenix Children's Hospital FoundationMedical Scribe at Phoenix Children's Hospital Foundation
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio