Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nora Bishop

Marietta,GA

Summary

Proven leader with over eight years of expertise in Enterprise Delivery, Strategic Advising, and Multi-Entity Rollouts. Skilled in managing large-scale SaaS implementations, developing scalable frameworks, and leading high-performing teams. Pursuing the Senior Manager, Enterprise Implementation Services role to enhance executive alignment, increase product adoption, and ensure effective risk resolution.

Overview

8
8
years of professional experience

Work History

Delivery Manager

ServiceTitan
12.2024 - Current
  • Managed a portfolio of high-value enterprise and multi-entity organizations, directly leading and mentoring a team of implementation consultants to ensure seamless project delivery.
  • Developed scalable frameworks and playbooks that streamlined discovery, configuration, and User Acceptance Testing (UAT) processes for multi-entity strategic implementation programs
  • Fostered executive alignment and established long-term product adoption strategies for private equity-backed portfolios, enhancing sustained client success and product utilization.
  • Served as the primary escalation point for complex delivery challenges and critical project risks, owning the resolution process to maintain high-quality project standards.

Engagement Manager

ServiceTitan
01.2022 - 12.2024
  • Acted as a strategic advisor for mega-enterprise customers and M&A consolidators, leading complex, multi-entity ServiceTitan rollouts and portfolio strategy.
  • Delivered high-level implementation strategies and regular, concise project health updates to steering committees and executive sponsors, ensuring transparent status reporting and guidance.
  • Collaborated extensively with cross-functional partners (Sales, Success, Product) to proactively ensure timely delivery, manage risk, and streamline enterprise client project workflows.

Enterprise Project Manager

ServiceTitan
05.2021 - 01.2022
  • Managed the end-to-end implementation of ServiceTitan for high-value enterprise clients, maintaining an extremely detail-oriented approach across multiple concurrent projects.
  • Successfully transitioned clients from sales to activation, ensuring all setup, configuration, training, and testing was completed on time and with quality.
  • Streamlined project workflows by integrating advanced project management tools and methodologies, directly impacting project efficiency and delivery speed.

Mid Market Project Manager

ServiceTitan
10.2020 - 05.2021
  • Oversaw the full implementation lifecycle for Mid Market clients, utilizing proven project management methodologies to drive successful outcomes and platform adoption.

SMB Implementation Manager

ServiceTitan
05.2019 - 10.2020
  • Executed corporate ServiceTitan implementations, building foundational expertise in the platform's configuration and customer training best practices.

Implementation Manager

CINC
08.2018 - 05.2019
  • Managed the successful internal implementation and launch of the Pendo platform for use as an in-app client training tool
  • Developed metrics to measure product adoption & forecast customer health

MLS/Onboarding Manager

CINC
07.2017 - 08.2018
  • Managed client onboarding to CINC CRM and integrated client websites with the local Multiple Listing Service (MLS)
  • Advised clients on domain naming conventions to optimize PPC ad performance and search engine optimization.
  • Developed and implemented onboarding processes to enhance new client integration, collaborating with cross-functional teams to streamline training procedures.

Education

Anthropology

University of Georgia – Franklin College of Arts And Sciences
Athens, GA
01-2015

Skills

  • Leadership & Team Management
  • Enterprise project delivery
  • Performance evaluation and coaching
  • Cross-Functional Collaboration
  • Process optimization
  • Customer relationship development
  • Executive Alignment & Reporting
  • Mega-Enterprise & M&A Consolidators
  • Risk Resolution & Escalation Management
  • Long-Term Product Adoption
  • Strategic Implementation
  • Scalable Framework & Playbook Development
  • Full ServiceTitan Platform Lifecycle
  • Multi-Entity Rollouts
  • Process Optimization (Discovery, UAT)

Timeline

Delivery Manager

ServiceTitan
12.2024 - Current

Engagement Manager

ServiceTitan
01.2022 - 12.2024

Enterprise Project Manager

ServiceTitan
05.2021 - 01.2022

Mid Market Project Manager

ServiceTitan
10.2020 - 05.2021

SMB Implementation Manager

ServiceTitan
05.2019 - 10.2020

Implementation Manager

CINC
08.2018 - 05.2019

MLS/Onboarding Manager

CINC
07.2017 - 08.2018

Anthropology

University of Georgia – Franklin College of Arts And Sciences

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