Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nora Bravo

Nora Bravo

Office Manager/ Care Coordinator
Tolleson,AZ

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

17
17
years of professional experience

Work History

Assistant Laboratory Manager

In Office Dx
08.2020 - Current


  • Planned or directed research, development or production activities.
  • Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
  • Developed and implemented plans and protocols for ongoing research, special projects and testing protocols.
  • Managed operational documents and produced reports detailing activities.
  • Demonstrated leadership skills in managing projects from concept to completion.

Office Manager

Winfred Y.K. Chang, M.D.
Kailua , HI
08.2015 - 03.2020
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Created organized filing system to manage department documents.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Developed close working relationships with front office and back office staff.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Developed policies and procedures for effective practice management.

Managed Care Coordinator

Castle Hospital -CHG
06.2013 - 01.2020
  • Designed and introduced leadership development, coaching, and team management model, resulting in the promotion of employees into increased levels of responsibility for 15 physicians. practices.
  • Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
  • Discussed medical histories with patients in an effort to provide the most effective medical advice.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Medical Assistant/Referral Coordinator

Southwest Pediatrics
01.2006 - 03.2008
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Assisted with routine checks by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Obtained and documented patient medical history, vital signs, and current complaints at intake.
  • Assisted 3 physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
  • Verified patient insurance coverage and collected required co-payments.
  • Prepared lab specimens for diagnostic evaluation.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Medical Assistant Certificate - M.A.

Galen College of Medical And Dental Assistants
Modesto, CA
09.1999

High School Diploma -

Grace M. Davis High School
Modesto, CA
09.1998

Skills

  • Medical Laboratory Management
  • Team Leadership
  • Employee Supervision
  • Managed Care
  • Improvement Plans
  • Records Management Systems
  • Reporting Requirements
  • Complex Problem-Solving
  • Customer Relationship Management
  • Strategic Planning
  • Managing Appointments
  • Scheduling and Coordinating

Languages

Spanish
Professional Working

Timeline

Assistant Laboratory Manager

In Office Dx
08.2020 - Current

Office Manager

Winfred Y.K. Chang, M.D.
08.2015 - 03.2020

Managed Care Coordinator

Castle Hospital -CHG
06.2013 - 01.2020

Medical Assistant/Referral Coordinator

Southwest Pediatrics
01.2006 - 03.2008

Medical Assistant Certificate - M.A.

Galen College of Medical And Dental Assistants

High School Diploma -

Grace M. Davis High School

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Nora BravoOffice Manager/ Care Coordinator