Nora Cedillo
Frisco,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
2006
2006
years of post-secondary education
Work History
Project Team Leader
Kace Company
01.2011 - Current
- Translate Spanish conversation and slang terminology to the English language, including transcription, interpretation, and analysis services
- Moreover, briefing and translating information at the time being received during live conversation
- Assist client in the collection of pertinent information during the investigation, surveillance, and reports, while decode hidden meaning of conversation from illicit and/or criminal activity
- Identify players of the investigation and update personal information gathered
- Collect and maintain pertinent information updated used by the client to store daily
- Produce Spanish/English transcriptions as part of the investigation being assigned and making sure the information is accurate
- Such transcriptions could be utilized in court criminal proceedings
- Quality control (QC) linguist and making sure projects milestones and timelines are met
Risk Manager
State Farm Insurance
07.2010 - 02.2011
- Responsible of creating a new client portfolio by offering an attractive insurance selling strategy
- Continued support to customers such as, appropriate response to complaints, billing, claims, and other service transactions
- Responsible to review existing clients in order to discover new alternatives to sell additional policies
- Helped to maintain client retention by providing excellent customer service
Media Consultant
Idearc
05.2009 - 03.2010
- Responsible for clients account development and sales techniques through product/pricing training, individual sessions in person, by phone and by e-mail regarding pricing, presentation strategy, objection handling and other challenges
- Self initiative to develop strategies to improve company’s revenue & performance
- Develop clients advertising catalog with media plans and drive implementation of media plans and assess opportunities to enhance the creative and cost effectiveness of the end-product
- Respond to internal and external requests for client information from business development and maintain accurate client records information and data
- Executive presentations to clients regarding contracted services and products as well as different options to increase the client’s products demand
- Marketing research to provide customer’s competitive advantages and make their business efficient and productive through the company’s services and products
- Visit clients for meet and greet and/or presenting performance data and additional products and servicesboth formal and informal
- Benchmarking and competitor’s analysis to provide customers with reliable information on a timely manner
- Administrative activities like: Assisting with collection, accounts payable and billing issues
- Work with the client to identify needs and suggest alternative product solutions
- Consistently meeting and exceeding individual quarterly revenue sales goals
Manager Trainee
Wells Fargo Bank
09.2006 - 05.2009
- Primary responsibility includes supporting intermediate bank operational and financial services
- To provide leadership, training, and guiding new hired and less experienced personnel to become business knowledgeable and improve their skills accordingly to the company guidelines and objectives
- Assisting and cross-selling customers in their selection of the organization’s portfolio products (lines of credit, loans, home equities, etc)
- Supporting daily customer’s transactions (opening, maintaining and closing of all account types)
- Promoting businesses for the bank by maintaining customer service focus orientation
- Maintain and expand customer’s data base within the organization
Retail Sales Associate – Prescriptives Makeup Line- Men’s department
Dillard’s Department Store
08.2003 - 09.2006
- Primary responsibility includes spearheading the promotion and sale of new line to new and existing customers and assisted customers in all purchasing decisions by disseminating knowledge on each product line for sale
- Responsible for merchandizing inventory and visual display as needed according to stock deliveries, transfers, and arrivals and maintained the department in accordance with corporate policies
- Received a commendation from district manager for implementation of marketing strategy via creative placement and design of visual displays
- Committed to building a new clientele base and sustain brand loyalty with existing customer base
- Exceeded departmental quota by sale of 250,000 products averaging $167 per hour in 2004
Undergraduate Assistant
UTEP Accounts Payable Department
06.2002 - 07.2003
- Supervised the training and orientation of new employees in the area of data entry
- Responsible for organizing and filing documents for accounts payable
- Disbursed account payable accounts into their appropriate department via information system
- Performed miscellaneous clerical and secretarial duties to include data entry, etc
Assistant Supervisor/Sales Associate/Cashier
Continental Dry Goods – Operations & Customer Service Department
03.2000 - 04.2002
- Supervised sorting, distributing, and prepared vouchers to vendors of whole sales
- Responsible for maintaining adequate levels of inventory for operations
- Conducted the training of new employees for customer service division
- Proposed and applied sale and discount propositions to upper management to improve sales
Education
Bachelors of Business Administration (B.B.A.) - Marketing, Management
The University of Texas at El Paso (UTEP)
El Paso, TexasSkills
Security clearance
Property and Casualty Insurance License
Health and Life Insurance License
Bilingual in Spanish and English
Detail-oriented
Analytical and Organizational skills
Multi-tasking skills
Creative thinking
Task delegation
Coaching and mentoring
Problem-solving
Time management
Problem-solving abilities
Effective communication
Team collaboration
Active listening
Timeline
Project Team Leader
Kace Company
01.2011 - Current
Risk Manager
State Farm Insurance
07.2010 - 02.2011
Media Consultant
Idearc
05.2009 - 03.2010
Manager Trainee
Wells Fargo Bank
09.2006 - 05.2009
Retail Sales Associate – Prescriptives Makeup Line- Men’s department
Dillard’s Department Store
08.2003 - 09.2006
Undergraduate Assistant
UTEP Accounts Payable Department
06.2002 - 07.2003
Assistant Supervisor/Sales Associate/Cashier
Continental Dry Goods – Operations & Customer Service Department
03.2000 - 04.2002
Bachelors of Business Administration (B.B.A.) - Marketing, Management
The University of Texas at El Paso (UTEP)
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