Nora Chapa
Pharr
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Patent Service Representative
UHG/WellMed
12.2022 - 09.2023
- Responded to patients concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained end of day productivity report and quality standards at all times.
- Helped large volume of patients every day with positive attitude and focus on patient satisfaction.
- Verified patients insurance eligibility.
- Scheduled/Rescheduled/Canceled appointments.
Intake /Front Office Clerk
Mediforce
02.2020 - 12.2022
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled/rescheduled/cancelled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Reviewed and streamlined digital file systems to reduce usage errors.
- Verified patients medical eligibility.
- Intake/process orders for VA patients.
Billing Clerk
Le Fleur
01.2017 - 08.2017
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Verified patients medical insurance eligibility.
Front Office Clerk
Ramirez Tailor Shop
06.2000 - 12.2016
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Dental Office Clerk
Community Action
01.2011 - 03.2012
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Verified patients medical insurance eligibility.
- Scheduled dental appointments.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
No Degree - Medical Office Specialist
STVT
McAllen, TX05.2020
Certificate - Computer Business System
SACMDA
McAllen, TX02.2007
High School Diploma -
Edinburg North High School
Edinburg, TX06.2000
Skills
- Remote Assistance
- Calendar Management
- Customer Support
- Database Maintenance
- Resolving Complex Issues
- Payment Acceptance
- POS Inventory System Operation
- Document Shredding
- Client Service and Support
- Recordkeeping Requirements
- Microsoft Office
- Data Collation
- Invoice Preparation and Processing
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Patent Service Representative
UHG/WellMed
12.2022 - 09.2023
Intake /Front Office Clerk
Mediforce
02.2020 - 12.2022
Billing Clerk
Le Fleur
01.2017 - 08.2017
Dental Office Clerk
Community Action
01.2011 - 03.2012
Front Office Clerk
Ramirez Tailor Shop
06.2000 - 12.2016
No Degree - Medical Office Specialist
STVT
Certificate - Computer Business System
SACMDA
High School Diploma -
Edinburg North High School
Similar Profiles
Meghna NaikMeghna Naik
Clinical Administrative Coordinator at UHG WellMed Medical ManagementClinical Administrative Coordinator at UHG WellMed Medical Management
Doreathea JonesDoreathea Jones
Claims Customer Service Representative Sr at WellMed Medical Management - UHGClaims Customer Service Representative Sr at WellMed Medical Management - UHG
Georgia AlburyGeorgia Albury
Patient Care Coordinator at Wellmed at Flamingo / Wellmed Medical ManagementPatient Care Coordinator at Wellmed at Flamingo / Wellmed Medical Management
Roel Sergio Lopez GarciaRoel Sergio Lopez Garcia
Distrubution clerk at CorneliusDistrubution clerk at Cornelius
ROBERTO PACHECOROBERTO PACHECO
Customer Solutions Agent at Charter ComunicationCustomer Solutions Agent at Charter Comunication