NORA C. RODRIGUEZ
Beltsville
Summary
Proven ability to work independent Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Walter Reed National Military Medical Center
Bethesda
07.2023 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Maintained calendars and schedules to set appointments for management team.
- Processed incoming mail and distributed to relevant departments or individuals.
- Collaborated with team members on projects to meet deadlines efficiently.
- Answered telephones to give information to callers, take messages, or transfer calls.
- Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.
Practice Panel Coordinator
Luminis Medical Center
Bethesda
01.2014 - 10.2020
- Developed departmental objectives, budgets, policies, and strategies to enhance operations.
- Communicated with team members to facilitate collaboration and information sharing.
- Met deadlines while ensuring high-quality deliverables across projects.
- Provided efficient, courteous customer service consistently and effectively.
- Performed routine and scheduled maintenance services to ensure optimal functionality.
- Troubleshot minor issues and reported significant technical problems promptly.
- Collaborated with departmental leaders to establish organizational goals and strategic plans.
- Participated in ongoing training to improve skills and professional knowledge.
- Defined problems, collected data, established facts, and validated conclusions systematically.
Director of Operations
Joseph A, Adult Day Center
Upper Marlboro
06.2013 - 01.2014
- Adhered to production budget and time constraints to minimize profit losses.
- Worked with coworkers to complete tasks.
- Troubleshot minor problems and reported larger technical issues.
- Defined problems, collected data, established facts and validated conclusions.
- Provided product information and resolved concerns to assist customers.
- Performed routine and scheduled maintenance services.
- Assisted with new hire orientation and employee training.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Conducted staff meetings to relay general information or to address specific topics.
- Adhered to quality and service standards to support operational goals.
- Participated in ongoing training to enhance own job skills and knowledge.
- Responded quickly to meet customer needs and resolve problems.
- Provided efficient and courteous service to customers at all times.
Front and Back Office Lead Medical Assistant
Marin County Clinic
San Rafael
01.2011 - 06.2013
- Patient Service/advocate representative.
- Administered medications, vaccines and vital signs.
- Scheduled hospital admissions and appointments.
- Explained hospital policies and procedures to cover HIPAA and other federal and local requirements.
- Provided assistance with transitional services, such as social work.
Medical Assistant
CPMC-St. Luke's Hospital
San Francisco
10.2006 - 08.2008
- Served as a patient advocate and customer service representative.
- Worked closely with hospital personnel in coordinating therapeutic recreational activities for disabled adults.
- Scheduled hospital admissions and appointments.
- Explained hospital policies and procedures to patients such as HIPAA, social work services, and community-based organizations serving hospital patients who met income guidelines for services including medical adult day services.
Medical Assistant
Center for Disease Control, CDC
Charleston
09.2003 - 08.2004
- Maintained medical record tracking system.
- Recorded patient information including medical records history.
- Assisted in preparing patients for physical therapy and/or therapeutic recreational activities as per doctor's order.
- Maintained patient appointment schedule, among other duties as assigned.
- Reported significant changes in patient condition to facilitate advanced care.
- Cleaned treatment rooms and medical instruments, complying with infection control standards.
- Stocked supplies and instruments for examination rooms.
- Documented medical data in patient charts, facilitating accurate records.
- Delivered administrative support to physician practices aiding in quality healthcare services.
- Obtained patient medical histories for inclusion in records.
- Prepared and administered medications as directed by physician.
- Changed dressings on wounds.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Supervisor
Joseph A, Adult Day Center
Annapolis
Education
Esthetician - Skin
Cortiva Institute
Linthicum, MD, US04.2019
Medical Assistant Certificate -
California Institute of Integral Studies
San Francisco, CA, US01.2009
Certification in Child Development - Program Summary
California Institute of Integral Studies
San Francisco, CA, US06.2006
Medical Assistant Certificate -
CPMC
Charleston, WV, US01.2003
Diploma -
Montgomery Blair High School
Silver Spring, MD, US01.2003
Skills
- Microsoft Office applications
- Budget development
- Clinical and operational judgment
- Documentation procedures
- Patient progress monitoring
- Inventory and supply management
- EMR systems
- Bookkeeping and invoicing
- Patient preparation support
- Customer service excellence
- Computer proficiency
- Office administration skills
- Problem-solving abilities
- Data entry accuracy
- Administrative support functions
- Time management strategies
- Recordkeeping and documentation
- Scheduling and calendar management
- Microsoft Word expertise
- Strong problem-solving skills
- Office management practices
- Customer relations management
- Documentation and reporting skills
- Team collaboration and support
- Deadline-oriented approach
- Mail handling efficiency
- Verbal communication skills
- Clerical support tasks
- Appointment scheduling proficiency
- Resourcefulness in operations
- Training and coaching capabilities
Timeline
Administrative Assistant
Walter Reed National Military Medical Center
07.2023 - Current
Practice Panel Coordinator
Luminis Medical Center
01.2014 - 10.2020
Director of Operations
Joseph A, Adult Day Center
06.2013 - 01.2014
Front and Back Office Lead Medical Assistant
Marin County Clinic
01.2011 - 06.2013
Medical Assistant
CPMC-St. Luke's Hospital
10.2006 - 08.2008
Medical Assistant
Center for Disease Control, CDC
09.2003 - 08.2004
Supervisor
Joseph A, Adult Day Center
Esthetician - Skin
Cortiva Institute
Medical Assistant Certificate -
California Institute of Integral Studies
Certification in Child Development - Program Summary
California Institute of Integral Studies
Medical Assistant Certificate -
CPMC
Diploma -
Montgomery Blair High School
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