NORA C. SPEARMAN
Newburgh,NY
Overview
9
9
years of professional experience
Work History
Problem Solver
Amazon SWF2
Hopewell Junction, NY
10.2023 - 03.2024
- .Troubleshoot and resolve problems that an associate encounters with physical and virtual inventory.
- Looked outside known experience to find solutions and produce results.
- Implement various tools and equipment to find solutions to difficult or complex issues.
- Researched, extracted data to complete tasks or write tickets for unresolved tasks.
Bus Monitor
Quality Bus Services
Newburgh, NY
01.2023 - 09.2023
- Assisted driver in monitoring and managing student behaviors to promote safety and enforce rules.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning by assisting with daily inspections and cleanliness.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
Teller
Regina’s Check Cashing
Newburgh, NY
09.2022 - 11.2022
- Disbursed cash and verify checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions such as Central Hudson, Western Union, phone and cable bills promptly, minimizing wait times.
Toll Collector
New York State Thruway Authority
New York
07.2019 - 11.2020
- Assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored toll lane activity and generated operational reports.
- Supported infrastructure maintenance by promptly reporting any equipment malfunctions or damages to appropriate personnel.
Overnight Operations (Floater)
Saks Off 5th
Central Valley, NY
08.2018 - 11.2018
- Scanned and sorted 8 pallets of shipment into its correct department
- Efficiently processed merchandise in each department
- Assisted with markdowns, transfers, visuals and shifting departments as well as organizing and maintaining a tidy stock room
- Provided strategic ideas when there were lack of resources
Sales Associate (Store Closer)
Orange County Choppers
Newburgh, NY
05.2018 - 08.2018
- Maintained product, service and company policy knowledge to serve as a resource for both coworkers and customers
- Answered incoming telephone calls with professional and knowledgeable responses
- Worked flexible schedule to accommodate changes and rotate turns between coworkers when customers came for shop tours
- Accurately prepared cash deposits up to $3000 with zero discrepancies following all closing procedures
Receptionist
Rocking Horse Ranch Resort
Highland, NY
04.2017 - 06.2017
- Welcomed guests and clients in a friendly manner
- Answered and directed incoming calls using multi-line telephone system
- Organized and booked travel plans and itineraries, including transportation and special accommodations
- Checked guest In/Out making sure all expenses are paid in full and that their needs were met
Call Center Representative
Nexxlinxx
Newburgh, NY
08.2015 - 10.2015
- Provided product and service information to customers
- Resolved escalated customer issues quickly to drive client retention
- Consulted with upset customers to determine best methods to resolve service and billing issues
Education
GED -
ORANGE COUNTY COMMUNITY COLLEGE
Newburgh, NY01.2013
Skills
- Self motivated
- Dependable
- High performance
- Minimal supervision
- Accuracy
- Multi-tasking
- Detail oriented
Additional Information
I have been utilizing online apps on/off since 2020 for self employed work. Currently driving Full-time and would love to work from home or in a nice professional office setting as I need a position that can accommodate my lack of physical capabilities.
Timeline
Problem Solver
Amazon SWF2
10.2023 - 03.2024
Bus Monitor
Quality Bus Services
01.2023 - 09.2023
Teller
Regina’s Check Cashing
09.2022 - 11.2022
Toll Collector
New York State Thruway Authority
07.2019 - 11.2020
Overnight Operations (Floater)
Saks Off 5th
08.2018 - 11.2018
Sales Associate (Store Closer)
Orange County Choppers
05.2018 - 08.2018
Receptionist
Rocking Horse Ranch Resort
04.2017 - 06.2017
Call Center Representative
Nexxlinxx
08.2015 - 10.2015
GED -
ORANGE COUNTY COMMUNITY COLLEGE