Nora Davis
Summary
I have 28 years of professional work experience, most recently working as a Human Resources Technician for a school district. My experience ranges from managing the 911 database management system at a local telephone company to payroll and administrative assistant experience within a school district. I am a hard worker and a dedicated employee. I take pride in my work as I believe it reflects on who I am as a person. I am a problem solver and my passion lies in working with numbers and budgeting.
Overview
28
28
years of professional experience
Work History
Human Resources Technician (Confidential)
Placer Union High School District
08.2023 - Current
- Perform a variety of technical duties in support of human resources operations and activities; resolve personnel-related issues and concerns with discretion and confidentiality.
- Participate in the recruitment, screening, and processing of new personnel according to established procedures; collect and process various employment forms and applications; arrange and follow-up for clearance on fingerprints; forward new employee information to payroll and other departments.
- Serve as an informational resource to employees, job applicants and the general public; respond to inquiries and provide information regarding job openings and personnel functions, policies and procedures; distribute and assist applicants with completing required forms and applications.
- Input a variety of employee information and other personnel data into an assigned computer system; maintain automated employee records and files; generate a variety of computerized lists and reports; assure accuracy of input and output data.
- Establish and maintain a variety of personnel files and records according to established policies and procedures; update records and files with employee information, job location, job assignment, career step and class, sick and vacation leave, salary, medical information, and benefits.
- Prepare and distribute announcements for job openings; place advertisements in various media; review applications for minimum qualifications and completeness; verify background information; notify candidates of testing and interviewing activities; compile and prepare interview packets.
- Provide information to new employees regarding vacation days, sick days, benefits and related rules and regulations; determine proper salary placement; monitor employee longevity and notify appropriate personnel of changes in salary step progression and benefits eligibility.
- Operate a variety of office equipment including a calculator, copier, fax machine, computer and assigned software.
- Communicate with personnel and various outside agencies to exchange information and resolve issues or concerns.
- Compose a variety of correspondence including inter-office communications, lists, notices, forms, letters, memoranda, and other materials; disseminate bulk mailings as requested.
- Assist with coordinating and administering assessment tests as required.
- Greet and assist parents, students, and other visitors; screen and direct visitors to appropriate offices, school sites and personnel as assigned by the position; distribute a variety of materials to visitors.
- Participate in the processing of Workers’ Compensation, unemployment and disability claims as directed; process related forms and applications; process payments and follow-up on claims as appropriate.
- Perform a variety of clerical duties related to assigned activities such as answering phones, verifying employment, greeting visitors, and duplicating materials as assigned.
High School Secretary II/Administrative Assistant to the Principal
Western Placer Unified School District
05.2019 - 08.2023
- Acts as secretary/administrative assistant to the High School Principal performing a wide variety of complex and responsible clerical and secretarial support duties as well as relieving the school principal of routine administrative functions not requiring his/her immediate attention.
- Performs as financial supervisor for student body funds.
- Maintains student body and general fund financial records.
- Processes documents such as purchase orders through Escape and ASB Works, bank deposits, budget, and expenditure transfers.
- Pays school invoices.
- Assists in school site budget development and monitoring.
- Collects money for student body activities and general fund accounts.
- Keep up to date with student body accounting laws & guidelines.
- Maintains student body web store and balances it monthly.
- Prepares and sends letters for NSF Checks.
- Facilitates 1099/IRS Reporting for ASB.
- Processes monthly supplemental time sheets and stipends for staff and coaching staff.
- Arrange substitutes as needed.
- Ensures that Workers Compensation and accident/incident forms are filled out when needed.
- Takes notes and/or transcribes dictation of letters, memorandum, and other documents.
- Acts as a receptionist to screen visitors and phone calls for principal.
- Maintains routine and confidential files and appointment schedule for principal, setting up and arranging meetings and conferences.
- Acts as a resource person to teachers, students, parents, and the general public regarding general and specific information on the policies, procedures, and activities of assigned school site.
- Process, reviews, and verifies various forms, reports, records, and other material for accuracy, completeness, and conformity with established standards.
- Ensures supplies are ordered, stocked, and distributed to staff.
- Maintain site building use and facilities calendar. Process and schedule and make arrangements for all site applications.
Realtor Assistant
Cash and Eklund Real Estate Group
04.2017 - 01.2019
- Marketing for agents through social media and software online.
- Bank deposits.
- Input all listing information into MLS and marketing websites and update as needed.
- Maintain, update & correct client database in Buffini.
- Prepare & mail out monthly newsletters.
- Tracks budget.
- Ordered supplies.
- Prepared agent statistic reports.
- Clerical duties.
Project Support Analyst
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.2008 - 12.2016
- E-911 Data Entry for CA, KS, IL, TX, and PA. Responsible for maintaining the telephone number data in the DBMS (Data Base Management System). Includes direct input of telephone number data, error correction as a result of service order activity and researching calls to 911 that were either misdirected to an incorrect PSAP (Public Safety Answering Point) or that may have had an incorrect address. The database is called upon to route a 911 call to the correct agency and display a correct address. Focus on accuracy and timeliness of data input is extremely important. Working closely with Placer and Sacramento County Coordinators to get addresses added to the Master Street Address Guide.
- Monitor live conferences, add, and delete Conference Connection reservations, and transfer customers into conferences as needed.
- Take calls from Field Service Technicians making inquiries on customer accounts. Make any changes or upgrades requested by Technicians to customer’s accounts through a service order system.
- Work on various projects having to do with correcting discounts, upgrading customer’s services, and making credit adjustments through the service order system.
- Process returned mail making updates to customers billing address or name through the service order system.
- Take calls from customers regarding internet upgrades.
- Works with the Porting group to resolve E-911 porting issues.
- Assists various departments on completion of problematic orders to ensure customer satisfaction. Frequently handle high profile customers preventing further escalation by using exemplary customer service skills, product knowledge and critical thinking.
- Worked in Public Office as a cashier & went over customer account billing changes or concerns.
- Customer care representative- take customer calls, emails & IM’s assisting with account information, billing, and some technical support. Also worked with multi-line phones & transferring customers as an internal operator.
Administrative Assistant Payroll
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.2005 - 12.2008
- Process department payroll through PeopleSoft.
- Payroll audits.
- Worked on various reports and spreadsheets for management including budget using Excel and Word.
- Processed check requests.
- Paid department bills.
- Processed requests for employee’s change of status and separation notices.
- Processed requests for employee’s computer access submitting work requests.
- Processed requests for internal phone service or change in phone service by submitting work requests.
- Held monthly department safety meetings.
- Submitted department purchase orders.
Lead Service Assistant
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.2004 - 12.2005
- Process requests from law enforcement agencies for customer telephone and address information by accessing the internal company database.
- Monitor live conferences, add, and delete Conference Connection reservations, and transfer customers into conferences as needed.
- Respond quickly and effectively to customer complaints including repair after hour’s escalations. Coordinate with other departments within the company including Central Office for problem resolution.
- Monitor job performance of individuals to ensure Service Assistants provide quality customer service and adhere to office policies and procedures. Utilize observations to provide positive feedback to Service Assistants to enhance and improve customer service knowledge and skills.
- Adjust breaks and lunches for Service Assistants in the IEX Workforce Management System, to ensure efficient operation of the Operator Services Section. Tracks Service Assistants overtime schedules.
- E-911 Data Entry-Responsible for maintaining the telephone number data in the DBMS (Data Base Management System). Includes direct input of telephone number data, error correction as a result of service order activity and researching calls to 911 that were either misdirected to an incorrect PSAP (Public Safety Answering Point) or that may have had an incorrect address. The database is called upon to route a 911 call to the correct agency and display a correct address. Focus on accuracy and timeliness of data input is extremely important.
- Review Listing Update forms filled out by Service Assistants. Listing updates are then corrected, inserted or deleted.
- Perform after hours call outs as needed.
- In addition to the Lead Service Assistant duties, perform job functions of a Service Assistant.
Service Assistant
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.1998 - 12.2004
- Assist customers in completing toll and assist calls; provide telephone numbers local and nationwide for customers dialing 411; process repair reports and provide report status to customers dialing 611; and process cellular customer service calls for SureWest Wireless, Verizon and Mountain Cellular.
- Provide assistance to customers, giving and receiving facts and applying current company policies and procedures to resolve problems.
- Access several internal databases and billing systems to verify account information. Reference online documentation as needed.
- 1 year of functioning as a backup lead to the on-duty Lead Service Assistant.
Education
High School Graduate -
Lincoln High School
06-1995
general education classes
Sierra College
Rocklin, CAAdvanced Excel, Word and PowerPoint classes
Sunrise Tech Center
Skills
- Ability to multi-task in a fast-paced environment
- Ability to assume additional tasks and responsibilities
- Able to learn proprietary systems/applications quickly and efficiently
- Quickly and effectively solve challenges
- Good organizational skills
- Proficient in Google Workspace, Escape, Edjoin, Public School Works, Frontline, Aeries, Power School, ASB works, Word, Excel, PeopleSoft, IEX workforce management scheduling system, Lotus, Outlook, and Gmail
- Quick learner and detail oriented
- Works well alone and as a team member
- Dedicated employee
Timeline
Human Resources Technician (Confidential)
Placer Union High School District
08.2023 - Current
High School Secretary II/Administrative Assistant to the Principal
Western Placer Unified School District
05.2019 - 08.2023
Realtor Assistant
Cash and Eklund Real Estate Group
04.2017 - 01.2019
Project Support Analyst
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.2008 - 12.2016
Administrative Assistant Payroll
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.2005 - 12.2008
Lead Service Assistant
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.2004 - 12.2005
Service Assistant
Consolidated Communications (Formerly SureWest Communications & Roseville Telephone Co)
01.1998 - 12.2004
Advanced Excel, Word and PowerPoint classes
Sunrise Tech Center
High School Graduate -
Lincoln High School
general education classes
Sierra College
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