NORA DE ARMAS
Austin,TX
Summary
Experienced professional seeking a role to further professional growth and skill development in a supportive environment. Skilled in optimizing systems and aligning technical solutions with business objectives. Proven track record of project leadership, driving initiatives from start to finish, and making valuable contributions to organizational success.
Overview
11
11
years of professional experience
Work History
Legal Assistant
Ramos James Law
07.2024 - 02.2025
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed approximately 30 calls and emails a day from clients and service providers.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Conducted background investigations on defendant.
- Interviewed clients to obtain information relevant to cases.
- Communicated pertinent information to clients via phone, email, and mail.
Senior I.T. Specialist II
West Texas IT Consulting
04.2019 - 10.2023
- Consulting and supporting clients with tech-related questions.
- Remotely solving hardware and software issues.
- Managing help-desk tickets and help-desk team, networks, and firewalls.
- Adept at leading cross-functional teams, providing technical leadership, and contributing strategic insights to drive innovation.
- Experience in developing and executing technology strategies aligned with organizational goals.
- Devised and implemented processes and procedures to streamline operations.
Time Keeper and Clerk
AECOM
06.2018 - 01.2019
- Managed multiple projects.
- Maintaining up-to-date information about each individual project and daily work hours of employees on the field, together with daily equipment used and hours used.
- Improve time ticket layouts and formulas in Excel.
- Expense reporting for the executive team.
- Keeping track of travel and office-related expenses.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
Customer Service Representative and Sales Agent
Fred Loya Insurance
01.2017 - 11.2017
- Helping customers get started on an insurance policy, providing quotes, and taking payments over the phone and in person.
- Once a customer decides to purchase a policy, all the paperwork and reports are organized and underwritten for accuracy.
- Keeping client policies updated, and accurately inputting lien holders for fully covered vehicles.
- Sending confirmation via fax and email then verifying verbally.
Assistance Coordinator
Road America
08.2014 - 08.2015
- Taking roadside assistance calls from Puerto Rico and North America.
- Dispatching roadside assistance and home insurance assistance.
- Coordinating multiple calls at once.
- Keeping track of multiple policies from different companies.
- Required to type at fast speeds with great accuracy to make the customer's experience fast and reliable.
Education
Associates Degree - Fine Arts
Miami Dade College
Miami, FL01.2013
Skills
- Problem Solving
- Customer Service
- Ability to Work Under Pressure
- Adobe Photoshop
- Adobe Premier Pro
- Microsoft Word, Excel, PowerPoint
- Detail oriented
- Slack
- CPM 359
- 66 WPM
- Case management support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Professional Working
Timeline
Legal Assistant
Ramos James Law
07.2024 - 02.2025
Senior I.T. Specialist II
West Texas IT Consulting
04.2019 - 10.2023
Time Keeper and Clerk
AECOM
06.2018 - 01.2019
Customer Service Representative and Sales Agent
Fred Loya Insurance
01.2017 - 11.2017
Assistance Coordinator
Road America
08.2014 - 08.2015
Associates Degree - Fine Arts
Miami Dade College
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